Title: Support Guidelines
Last modified: December 5, 2019

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# Support Guidelines

 *  Plugin Support [Joseph W](https://wordpress.org/support/users/joe9663/)
 * (@joe9663)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/support-guidelines-3/)
 * Thanks for using the Post and Page Builder by BoldGrid! Also, thanks to those
   who actively support other BoldGrid users!
 * The following are our guidelines for support:
 * 1. Support is provided in this forum for non-premium (free) users only, issues
   related to your premium subscription or account should not be posted in the forum.
   
   2. Search before posting a new topic, there might already be a solution for your
   issue. 3. Be descriptive and use accurate titles. 4. Keep posts on-topic and 
   relevant. 5. Be as patient and polite as possible. 6. Check your post for replies
   frequently. The topic will be closed and marked as resolved after 7 days of inactivity.
   7. Otherwise, close and resolve the topic yourself once you have a remedy so 
   other users can benefit from your post.
 * For the long version of the community forum rules, [click here](https://codex.wordpress.org/Using_the_Support_Forums).
 * Remember: As the community forum guidelines point out, this forum cannot be used
   as a ticketing system.
 * To contact the BoldGrid support team directly, submit a request through your 
   [BoldGrid Central account](https://www.boldgrid.com/central/) or in our [community portal](https://www.boldgrid.com/feedback/communities/20-questions).

The topic ‘Support Guidelines’ is closed to new replies.

 * ![](https://ps.w.org/post-and-page-builder/assets/icon-256x256.png?rev=1768477)
 * [Post and Page Builder by BoldGrid - Visual Drag and Drop Editor](https://wordpress.org/plugins/post-and-page-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/post-and-page-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/post-and-page-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/post-and-page-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/post-and-page-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/post-and-page-builder/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [Joseph W](https://wordpress.org/support/users/joe9663/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/support-guidelines-3/)
 * Status: not a support question