Title: Support Guidelines Last modified: August 21, 2016 --- # Support Guidelines * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [12 years, 7 months ago](https://wordpress.org/support/topic/support-guidelines/) * Stub — content coming soon * [http://wordpress.org/plugins/salesforce-wordpress-to-lead/](http://wordpress.org/plugins/salesforce-wordpress-to-lead/) Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [12 years, 7 months ago](https://wordpress.org/support/topic/support-guidelines/#post-4244999) * **Thanks for using WordPress-to-lead for Salesforce CRM!** * We appreciate your support and hope to make your experience with the plugin a great one. * To help make sure that happens, please read this post in its entirety before posting a new thread. * **Summary (TLDR)** Want help installing and configuring, or usage questions answered? See the [premium support](http://thoughtrefinery.com/plugins/support/?plugin=salesforce-wordpress-to-lead) info at the bottom. * Submitting free questions to the forum? We respond within a week or so, and generally only to bug issues and feature requests. We may respond to requests for other help (but that’s what premium support is for). * Developers: Primary development happens at [GitHub](https://github.com/nciske/salesforce-wordpress-to-lead), see below. * Want to thank us and support future development? Donate! * **Community Support (this forum)** * * While we strive to at least answer every question, we do not monitor this forum on a daily basis. It may take as long as a week to get a reply here. * Our main priority on the forum here is finding bugs and gathering feature requests. * You are welcome to mention customization tweaks or integration issues, in case other users have ideas/suggestions they’re willing to share. Our support team will address these if there is existing documentation we can point you to on the subject, or a past forum thread with a resolution that may be of value. But we cannot help everyone here — and if you’re looking for support on a non-bug issue, you’re probably going to want to consider premium support. * To keep things organized, we mark any thread that has been inactive for 1 month or longer as RESOLVED. If you posted a thread more than a month ago and came back to find it marked “Resolved”, feel free to re-open it. However…if you find a “Resolved” thread posted by someone else that is relevant to your problem, please do not resurrect it…post a new thread for your specific problem instead. (If you do resurrect old threads, don’t be surprised if our support members ask you to create a new one before they’re able to help). * “It’s on the wish list” will be a common response — we can’t add every feature someone asks for. If you really need a feature consider opening a premium support ticket, or contacting us about sponsoring that feature. * If you’re a developer and want to contribute code, please do so on [GitHub](https://github.com/nciske/salesforce-wordpress-to-lead), not here. Thanks! * We would love to help everyone out with every problem that arises while using WordPress-to-lead for Salesforce CRM, but unfortunately — as a small company with limited support resources — we need to prioritize support for paying customers( i.e. premium support and Daddy Analytics customers). * We are committed to getting bugs with the plugin sorted and making sure it is as smooth a process as possible for everyone. If you find we’re failing to do so, or feel you’re not being treated right, please don’t hesitate to [contact us](https://thoughtrefinery.com/contact/). * **Premium Support (paid)** * Timely support directly from the plugin author! * Premium support includes help troubleshooting plugin and theme conflicts, customization of the form, extra validation and other issues not generally covered by free support. * We’ll answer your question and work to solve your issue in the timeframe you choose. * Depending on the amount of work involved we’ll either fix the issue, or get you an estimated cost and timeframe for a fix. * **[Get Premium Support](http://thoughtrefinery.com/plugins/support/?plugin=salesforce-wordpress-to-lead)** * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [12 years, 7 months ago](https://wordpress.org/support/topic/support-guidelines/#post-4245005) * Please read the [FAQ](http://wordpress.org/plugins/salesforce-wordpress-to-lead/faq/) before posting a support thread — your question may be answered there! * Developers: Documentation for filters is in [Other Notes](http://wordpress.org/plugins/salesforce-wordpress-to-lead/other_notes/). Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Support Guidelines’ is closed to new replies. * ![](https://ps.w.org/salesforce-wordpress-to-lead/assets/icon-256x256.png?rev =2316786) * [Brilliant Web-to-Lead for Salesforce](https://wordpress.org/plugins/salesforce-wordpress-to-lead/) * [Frequently Asked Questions](https://wordpress.org/plugins/salesforce-wordpress-to-lead/#faq) * [Support Threads](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/) * [Active Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/unresolved/) * [Reviews](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/reviews/) * 2 replies * 1 participant * Last reply from: [Nick Ciske](https://wordpress.org/support/users/nickciske/) * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/support-guidelines/#post-4245005) * Status: not a support question