Support is pretty much non existent
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If you expect to get any support from Elementor (looks like they outsourced the support) you will sometimes have to wait for weeks. And the supporters will most likely try to make it look like you did something wrong or make you go away with lame explanations.
I had a site that didn’t show Elementor created content in the Edge browser for more than two weeks due to an javascript error. The support got back to me after 8 days, and promished to escalte the issue to a developer. I never heard back from them on this ticket. And when creating a new ticket with the same issue, they said that they never escalted the issue the first time. And then I never heard to them on this ticket. 2 Weeks later an update for the plugin fixed the javascript error that was preventing the content from showing… That was a long 3 weeks trying to explain the customer that there was nothing I could do.
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Hello @jesmadsen,
Sorry for the inconvenience you’ve had with our product and support.
We are constantly improving our customer support and user experience. Also, we are trying to be in constant contact with our present and future users.
And no, we were not outsourced our tech support, instead, we expanded our support in manpower and knowledge and greatly reduced our response time.
We would like to hear your story and see what we could do better, so please write to our Customer Service Quality team [email protected], and I’ll make sure they are aware of your situation.
We do appreciate your feedback, thanks!
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