Title: Support Procedure
Last modified: September 16, 2022

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# Support Procedure

 *  [africalion](https://wordpress.org/support/users/africalion/)
 * (@africalion)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/support-procedure/)
 * I am considering using your plugin yet on all three issues reported there are
   NO solutions posted. Two are marked as resolved, but not how. The other has no
   mention of resolved or not. Of great concern to me is that in two of these the
   first response seems to be “we have noted your issue and will be back in touch
   in a week”. A week is a lifetime when it comes to issues with payments. If payment
   issues can’t be handled right away then the chance to loss immediate income is
   very high and losing customers forever even higher. Posting what the problems
   were and how they were resolved would provide some sense of trust and reliability
   but not knowing what was found and fixed leaves a sense of unease to give this
   plugin a try, even though it is my bank encouraging me to do so.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Clover eCommerce](https://wordpress.org/support/users/cloverecommerce/)
 * (@cloverecommerce)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/support-procedure/#post-16049095)
 * hi Africallion,
 * Sorry for confusion here ! Issues reported were not actual issues as current 
   plugin do not support order to sync up with clover. its only charge base and 
   clover eCommerce team has noted for future development down road map and worked
   with every open question via email or ref. with other threads as some sensitive
   information we can share on support thread.
 * hope this clarify things ! always send email to [wordpress@clover.com](https://wordpress.org/support/topic/support-procedure/wordpress@clover.com?output_format=md)
   for further details on new features and update.
 * –
    Clover eCommerce Team

Viewing 1 replies (of 1 total)

The topic ‘Support Procedure’ is closed to new replies.

 * ![](https://ps.w.org/clover-payments-for-woocommerce/assets/icon-256x256.png?
   rev=2729044)
 * [Clover Payments for WooCommerce](https://wordpress.org/plugins/clover-payments-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/clover-payments-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/clover-payments-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/clover-payments-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/clover-payments-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/clover-payments-for-woocommerce/reviews/)

## Tags

 * [payment gateway](https://wordpress.org/support/topic-tag/payment-gateway/)
 * [reliable](https://wordpress.org/support/topic-tag/reliable/)

 * 1 reply
 * 2 participants
 * Last reply from: [Clover eCommerce](https://wordpress.org/support/users/cloverecommerce/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/support-procedure/#post-16049095)
 * Status: not resolved