Title: Support Reply Email
Last modified: March 29, 2023

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# Support Reply Email

 *  Resolved [skarjune](https://wordpress.org/support/users/skarjune/)
 * (@skarjune)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/support-reply-email/)
 * Able to receive incoming emails with a GSuite account using Google OAuth Setup–(
   Incoming). With Cloudways hosting able to setup SMTP for WordPress use. But while
   Outgoing messages do function, they do not use the Support Reply Email configured,
   but instead use the primary admin for the GSuite account. Have tried some permissions
   on Google Cloud, but nothing works. What am I missing.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [ELEXtensions](https://wordpress.org/support/users/elextensions/)
 * (@elextensions)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/support-reply-email/#post-16608644)
 * Hello [@skarjune](https://wordpress.org/support/users/skarjune/),
 * Thank you for reaching out to us. After reviewing your query, it appears that
   the issue you are experiencing may be related to the configuration of your hosting
   server. We suggest that you double-check that you have entered the correct email
   address in the email settings of our plugin, as shown in the screenshot below.
 * [https://prnt.sc/d9hmRoBbE4Rn](https://prnt.sc/d9hmRoBbE4Rn)
 * If you have confirmed that the email address is correct, we recommend that you
   contact our [support team](https://support.elextensions.com/) with access to 
   your site. Our team will be able to log in and investigate the issue from our
   side, ensuring a prompt resolution.
 *  Thread Starter [skarjune](https://wordpress.org/support/users/skarjune/)
 * (@skarjune)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/support-reply-email/#post-16610962)
 * Thanks for the speedy advice. Yes the Cloudways SMTP connection was not good,
   switched to a WordPress plugin and also adjusted my GSuite Gmail API config, 
   and it works with the custom support@mydomain… account nicely.
 *  Plugin Author [ELEXtensions](https://wordpress.org/support/users/elextensions/)
 * (@elextensions)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/support-reply-email/#post-16612862)
 * Hello [@skarjune](https://wordpress.org/support/users/skarjune/) ,
 * Glad to hear that everything is functioning well. If you have any further questions
   or concerns, please don’t hesitate to reach out to us. We’ll be happy to assist
   you in any way we can.
 * Thank you for choosing our plugin for your customer support needs.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Support Reply Email’ is closed to new replies.

 * ![](https://ps.w.org/elex-helpdesk-customer-support-ticket-system/assets/icon-
   256x256.png?rev=2802400)
 * [ELEX WordPress HelpDesk & Customer Ticketing System](https://wordpress.org/plugins/elex-helpdesk-customer-support-ticket-system/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/elex-helpdesk-customer-support-ticket-system/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/elex-helpdesk-customer-support-ticket-system/)
 * [Active Topics](https://wordpress.org/support/plugin/elex-helpdesk-customer-support-ticket-system/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/elex-helpdesk-customer-support-ticket-system/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/elex-helpdesk-customer-support-ticket-system/reviews/)

## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * 3 replies
 * 2 participants
 * Last reply from: [ELEXtensions](https://wordpress.org/support/users/elextensions/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/support-reply-email/#post-16612862)
 * Status: resolved