Title: Support Request – Mismatching Data Structure
Last modified: October 20, 2020

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# Support Request – Mismatching Data Structure

 *  [tstripes17](https://wordpress.org/support/users/tstripes17/)
 * (@tstripes17)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/support-request-mismatching-data-structure/)
 * Hello
 * I have already sent an email to support but am opening a ticket here in case 
   it will be seen faster. The title is “HELP – Plugin does not create matching 
   data structure.” I would be very grateful if someone can reply.
 * In summary, there are two issues:
 * 1. The breadcromb link does not match the link entered on data structure tool
 * 2. The price does not match the variant selected
 * I believe if #1 is resolved, it will also resolve #2.
 * Thank you for your help.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [tstripes17](https://wordpress.org/support/users/tstripes17/)
 * (@tstripes17)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/support-request-mismatching-data-structure/#post-13580440)
 * Hello
 * Awaiting your a resolution.
 * Thank you
 *  Thread Starter [tstripes17](https://wordpress.org/support/users/tstripes17/)
 * (@tstripes17)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/support-request-mismatching-data-structure/#post-13596671)
 * Hi
 * After several days of accessing my store and apparently trying to get the proper
   data scheme to appear, support said it is a limitation of the “Free” version 
   and requested to buy the premium version. Fine.
 * After several days of buying the premium version of the website, there is still
   not update on data scheme and support is asking “please elaborate on me a little
   bit more about your need, I make sure your need.”
 * My exact need was explained in my first email to support. The “need” was very
   well understood. Now 8 days later, after requesting to buy a premium product 
   you are asking for clarification about my need and why I need it?
 * Not sure if a premium version is worth it, and what kind of “premium support”
   is provided if I’m waiting over one week and still not having a solution working.
   Poor communication and support so far.
 * Thank you
 *  Thread Starter [tstripes17](https://wordpress.org/support/users/tstripes17/)
 * (@tstripes17)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/support-request-mismatching-data-structure/#post-13667892)
 * Still waiting for a solution after nearly 30 days! There is no such thing as “
   premium support.”
 *  Thread Starter [tstripes17](https://wordpress.org/support/users/tstripes17/)
 * (@tstripes17)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/support-request-mismatching-data-structure/#post-13672831)
 * Do not rely on this plugin or their support. Nothing they say is honored or true.
 *  Thread Starter [tstripes17](https://wordpress.org/support/users/tstripes17/)
 * (@tstripes17)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/support-request-mismatching-data-structure/#post-13681972)
 * “We will solve this today for sure.” Looks like this will be another lie by this
   Comppany, just like there has been every day for the past 1 month. Do not buy
   the premium version of this plugin, there is no benefits and support is useless.
 *  Thread Starter [tstripes17](https://wordpress.org/support/users/tstripes17/)
 * (@tstripes17)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/support-request-mismatching-data-structure/#post-13687672)
 * Total refund has been requested.
 * Purchased a premium plugin 3 weeks ago, including premium support. Nothing about
   the premium plugin or support is any different than the regular version. Their
   developers do nothing but make broke promises, break your website, and make excuses.
   They are a bunch of incompetent lemmings. AVOID LIKE YOU AVOID AIDS!!!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Support Request – Mismatching Data Structure’ is closed to new replies.

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 * 6 replies
 * 1 participant
 * Last reply from: [tstripes17](https://wordpress.org/support/users/tstripes17/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/support-request-mismatching-data-structure/#post-13687672)
 * Status: not resolved