Title: Support request not working
Last modified: November 11, 2024

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# Support request not working

 *  Resolved [gramir](https://wordpress.org/support/users/gramir/)
 * (@gramir)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/support-request-not-working/)
 * Hi
 * I have an urgent support request, but the request form from the Woo Account isn’t
   working. When I send the request it says to look on the bottom right of the screen.
   However, nothing is there. I also did not receive a notification by email.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [hxsbastos](https://wordpress.org/support/users/hxsbastos/)
 * (@hxsbastos)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/support-request-not-working/#post-18127506)
 * I have exactly the same issue. Moreover, the mail system for Woocommerce is not
   working (neither our store nor our clients receive e-mails regarding their orders).
 *  Plugin Contributor [Darren Ethier (nerrad)](https://wordpress.org/support/users/nerrad/)
 * (@nerrad)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/support-request-not-working/#post-18127512)
 * Hi there, thanks for posting about this. I’ve shared this with the relevant folks
   on WooCommerce.com and it’ll be looked into. Will you share more details about
   what options you are selecting from the form?
 *  Plugin Contributor [Darren Ethier (nerrad)](https://wordpress.org/support/users/nerrad/)
 * (@nerrad)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/support-request-not-working/#post-18127562)
 * It looks like there was an issue with the chat service that is being investigated
   further, in the meantime the form should work for submitting a ticket now. I 
   checked and it seems to work. Let us know if you’re still not able to use the
   form.
 *  Thread Starter [gramir](https://wordpress.org/support/users/gramir/)
 * (@gramir)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/support-request-not-working/#post-18127582)
 * Hi Darren
 * Thanks for the quick reply. The chat seems to not work yet, but I was able to
   successfully send the request via the support form and received a notification.
 * Thank you, Mirco
 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/support-request-not-working/#post-18127778)
 * Hey [@gramir](https://wordpress.org/support/users/gramir/) ,
 * Thanks for the update, and glad to hear that you’ve managed to submit your support
   request successfully!
 * As [@nerrad](https://wordpress.org/support/users/nerrad/) mentioned, chat is 
   not working at the moment – there’s an issue with the service provider that’s
   being worked on. 🙂
 * Cheers!
 *  [qrest](https://wordpress.org/support/users/qrest/)
 * (@qrest)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/support-request-not-working/#post-18132133)
 * Unable to review the solution – currently seems like there is another issue on
   the website…
 * [https://snipboard.io/dCus6G.jpg](https://snipboard.io/dCus6G.jpg)
 *  [Zee](https://wordpress.org/support/users/doublezed2/)
 * (@doublezed2)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/support-request-not-working/#post-18134968)
 * Hello [qrest](https://wordpress.org/support/users/qrest/),
 * Thank you for your message here.
 * To confirm, are you unable to log in to WooCommerce.com?
   Are you using the Google
   Sign-in method?
 * I checked it on my end and was able to log in successfully.
   I recommend clearing
   your browser cache or using a different device.
 * If the issue persists, please create a [new topic](https://wordpress.org/support/plugin/woocommerce/#new-topic-0)
   so we can assist you separately.
 * Have a great day! 🙂
 * Best regards

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Support request not working’ is closed to new replies.

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 * 8 replies
 * 6 participants
 * Last reply from: [Zee](https://wordpress.org/support/users/doublezed2/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/support-request-not-working/#post-18134968)
 * Status: resolved