Title: Support Requests
Last modified: August 21, 2016

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# Support Requests

 *  Plugin Author [modemlooper](https://wordpress.org/support/users/modemlooper/)
 * (@modemlooper)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/support-requests/)
 * Please try to supply answers to the following questions.
 * 1. Which version of WordPress are you running?
 * 2. Did you install WordPress as a directory or subdomain install?
 * 3. If a directory install, is it in root or in a subdirectory?
 * 4. Did you upgrade from a previous version of WordPress? If so, from which version?
 * 5. Was WordPress functioning properly before installing/upgrading BuddyMobile?
   e.g. permalinks, creating a new post, commenting.
 * 6. Which version of BM are you running?
 * 7. Did you upgraded from a previous version of BM? If so, from which version?
 * 8. Do you have any plugins other than BuddyPress & BuddyMobile installed and 
   activated? If so, which ones?
 * 10. Have you modified the core files in any way?
 * 11. Do you have any custom functions in bp-custom.php?
 * 13. Please provide a list of any errors in your server’s log files.
 * 14. Which company provides your hosting?
 * Before posting your question please run some essential trouble shooting.
    _These
   steps are essential to correctly identifying where the issue might lie and it’s
   essential that they are done in advance of any questions being raised, also running
   a search on keywords related to your issue might return previous threads that
   could help._
 * 1. Identifying whether you have a theme issue: Many issue are often custom theme
   related, it is important to determine if this is the case with your issue; to
   do this please activate a theme that is known to behave correctly with BuddyPress,
   that will be any theme that is in the default install from WP so choose either‘
   twentytweleve, ‘twentythirteen’ or a later one. Having activated one of these
   theme check again if you still have the same issue, if you haven’t then this 
   tells us it’s theme related, and in the first instance you should contact the
   theme author for help. If no help is forthcoming from the theme author then certainly
   post a question on the BP help forum, but please bear in mind forum support is
   limited where third party themes are concerned.
 * 2. Plugins: many issues are caused by plugins, especially where JavaScript is
   concerned to try and narrow things down deactivate all plugins non essential 
   to BP functioning and then re-active one by one until the issue reappears.
 * [http://wordpress.org/plugins/buddymobile/](http://wordpress.org/plugins/buddymobile/)

The topic ‘Support Requests’ is closed to new replies.

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 * 0 replies
 * 1 participant
 * Last reply from: [modemlooper](https://wordpress.org/support/users/modemlooper/)
 * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/support-requests/)
 * Status: not resolved