Title: Support Update! Good News!
Last modified: December 3, 2024

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# Support Update! Good News!

 *  [intersportgroup](https://wordpress.org/support/users/intersportgroup/)
 * (@intersportgroup)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/support-unresponsive/)
 * This is so sad. I became so excited about working with a company that had so 
   many different plugins that all promised to work together seamlessly that I purchased
   the highest level of 3 different Fluent plugins on Nov. 19, 2024. I purchased
   the lifetime form builder $600-ish, the highest level fluent CRM, and the lifetime
   new fluent Community plugin ~ $900-$1000, can’t remember exactly. Just days after
   making the purchase I tried to build one of their conversational forms and it
   absolutely did not go well. The side by side layout options are smashing up my
   images within the form builder itself once placed on my wordpress page – looks
   perfect on the admin side. I’ve sent multiple messages to support, one of my 
   requests was answered only to say that it worked best if I didn’t put the form
   in a container, which won’t work because then you can’t add margin around it.
   I did it anyway and sent the link that showed no change. They have completely
   and entirely ghosted me for the last 3 days. Finally this morning I requested
   a refund for the form builder only – hopefully the other plugins will work as
   adveristed – no response. It looks like I’ll be forced to dispute the charge 
   since I’m well within the 14 day refund policy. It’s unfortunate because I weirdly
   just liked the company’s youtube videos and the general vibe of how I thought
   they would treat their customers. Be careful before spending money with them.
 * UPDATE:
 * Since my review I did receive an excellent response from FluetForms. First I 
   will say that there was some email issues that were no fault of FluentForm which
   resulted in my not realizing they had sent a reply. Secondly while I think the
   conversation form needs to be improved so that it works seamlessly as a full,
   landing page OR within a section; Amimul went into my site, added custom CSS 
   and provided me with an EXCELLENT loom video showing me exactly how he did it
   and how to fix another issue I was having in the email confirmation. THANK YOU
   Amimul for restoring my views of the Fluent family of plugins and helping me 
   to eagerly continue my learning of your tools.
    -  This topic was modified 1 year, 6 months ago by [intersportgroup](https://wordpress.org/support/users/intersportgroup/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [Amimul Ihsan](https://wordpress.org/support/users/amimulihsanmahdi/)
 * (@amimulihsanmahdi)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/support-unresponsive/#post-18167021)
 * Hello [@intersportgroup](https://wordpress.org/support/users/intersportgroup/),
 * Thank you for sharing your feedback and for bringing your concerns to our attention.
   We sincerely apologize for the support experience you’ve had and any frustration
   it may have caused. We undestand that your experience did not reflect the high
   standards we aim to uphold, and we are actively working to improve our communication
   and support processes to better serve our valued customers.
 * Regarding the issue with images in the side-by-side layout of the conversational
   forms, our team has provided a solution for the image-chopping issue and reached
   out to confirm whether this resolved your concerns. We also asked whether you
   were still interested in a refund for Fluent Forms, but we did not receive a 
   response on ticket id #113051.
 * Additionally, if you feel your concerns have been addressed, we kindly request
   you consider updating your review to reflect your latest experience. Your feedback
   is invaluable in helping us improve, and we genuinely appreciate your support
   and understanding.
 * Thank you for your patience, and we hope to continue assisting you with our products.

Viewing 1 replies (of 1 total)

The topic ‘Support Update! Good News!’ is closed to new replies.

 * ![](https://ps.w.org/fluentform/assets/icon-256x256.png?rev=3354580)
 * [Fluent Forms – Customizable Contact Forms, Survey, Quiz, & Conversational Form Builder](https://wordpress.org/plugins/fluentform/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fluentform/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fluentform/)
 * [Active Topics](https://wordpress.org/support/plugin/fluentform/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fluentform/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fluentform/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Amimul Ihsan](https://wordpress.org/support/users/amimulihsanmahdi/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/support-unresponsive/#post-18167021)