Title: Supportcandy – Great Plugin
Last modified: July 30, 2023

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# Supportcandy – Great Plugin

 *  [tradersammy](https://wordpress.org/support/users/tradersammy/)
 * (@tradersammy)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/supportcandy-great-plugin/)
 * We’ve used Supportcandy for 4-5 months now and must say it’s a solid plugin –
   it pretty much works out of the box and it’s fairly easy and intuitive to use
   and train (12 people). We’ve had a few minor issues which were quickly resolved
   by good support staff (only thing is that if you have an emergency it may take
   12-24 hours for email response). I would say that it’s quite configurable – we
   use it with Gravity Forms, WP Mail SMTP – it’s all easy to integrate. The email
   configuration is always tricky with these hi-email-usage systems, but SC has 
   done a good job making it less painful. It has all the bells and whistles for
   notifications and reminders, and other custom needs that RMA systems needs.
 * Overall, very happy with SC as an RMA system, one of the best plugins we’ve installed,
   especially for its functional complexity and configurability.

The topic ‘Supportcandy – Great Plugin’ is closed to new replies.

 * ![](https://ps.w.org/supportcandy/assets/icon.svg?rev=2763565)
 * [SupportCandy - Helpdesk & Customer Support Ticket System](https://wordpress.org/plugins/supportcandy/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/supportcandy/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/supportcandy/)
 * [Active Topics](https://wordpress.org/support/plugin/supportcandy/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/supportcandy/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/supportcandy/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [tradersammy](https://wordpress.org/support/users/tradersammy/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/supportcandy-great-plugin/)