• Resolved oasisva

    (@oasisva)


    When a user tries to submit a listing and create an account, after the final step and submission, it says ‘suspected bot’ error message, and the listing does not get submitted.

    I cannot find a support article or discussion for this.
    Recaptcha was used also, so I do not know which part of the website thinks there is a bot

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter oasisva

    (@oasisva)

    update – this only occurs when the user opts to create an account in the ‘add a listing’ flow.
    If this is not selected, the submission works.

    Plugin Support bobbied

    (@bobbied)

    Hi @oasisva

    Thanks for your report!

    I haven’t been able to reproduce this error, so I’ll need some more information here. I did a quick internet search of a problem like this and it turns out that BlueHost may be causing an issue here. Here’s one article I found: https://techiemamma.com/getting-the-error-blocked-as-suspected-bot/

    If that isn’t the issue, can you please provide exact steps on how to reproduce the problem, including screenshots of what you see and link(s) to the right pages to start from? A link to your website is helpful as well. 

    To expedite the issue further, please do a short screencast of the issue or send screenshots showing the exact steps to reproduce the issue. We recommend a free screencast app like  https://www.loom.com/ for the screencast and Lightshot https://app.prntscr.com/en/index.html for screenshots. If it helps, you can number the steps and include links to the exact pages you are using when you had a problem. 

    I’ll need to know if you’re using reCAPTCHA, if you’re requiring registration or if it’s optional — that sort of thing.

    That will allow us to find the issue the quickest. Please let me know.

Viewing 2 replies - 1 through 2 (of 2 total)

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