Title: SuspectSite origin Plugins are notfunctioning Last modified: March 24, 2021 --- # SuspectSite origin Plugins are notfunctioning * Resolved [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/) * I have Site Origin Widget Bundle and and Site Origin Page Builder activated but the edit page format is as shown below, even with all other plugins deactivated: * [https://snipboard.io/xkbWFa.jpg](https://snipboard.io/xkbWFa.jpg) * I have also lost my top menu and have limited functionality on ‘manage menus’ so cannot rebuild them. * This all occurred after I noticed I could not upload images or text. Further investigation revealed that my WordPress version was really outdated and the reason I was unaware was because the server was running an outdated version of PHP. Requested update of PHP from hosting company and this is what happened when they did so. * All help appreciated * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsuspectsite-origin-plugins-are-notfunctioning%2Fpage%2F2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 16 through 30 (of 57 total) [←](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/?output_format=md) [1](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/?output_format=md) 2 [3](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/?output_format=md) [4](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/4/?output_format=md) [→](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/?output_format=md) * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14230604) * Console Errors? * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14230610) * Please, see the below link. When the issue occurs on save, open the console, if errors are present in red text, screenshot, and send. The below link explains how to open the console. * > [Using Your Browser to Diagnose JavaScript Errors](https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/) * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14230615) * Ok I’m with you. Task for tomorrow. I’ve been stuck at this PC for 15 hours, time for a break * Thanks for your help so far * Neil * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14230617) * Sure, no problem, chat then. Cheers 🙂 * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235239) * Ni Andrew * No apparent errors with my browser (Chrome) * [https://snipboard.io/8LUxhw.jpg](https://snipboard.io/8LUxhw.jpg) * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235265) * Thanks, please, take a screenshot of the Text tab and the Page Builder tab views. * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235523) * [https://snipboard.io/F0eW1j.jpg](https://snipboard.io/F0eW1j.jpg) * [https://snipboard.io/iM7vla.jpg](https://snipboard.io/iM7vla.jpg) * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235529) * Reverts to text when I select ‘Update’ * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235580) * Does Page Builder function normally if you create a new page, add Editor widgets and save? * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235613) * Andrew * Same problem. Page is ok until ‘save draft’ or ‘publish’ is selected; at which point it returns to text * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235631) * By default, Page Builder should function normally on a new page. Were there definitely no other plugins activated when you ran the plugin conflict test? To confirm, you tested with every single plugin deactivated except for Page Builder and Twenty Twenty theme activated? * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235686) * No other plugins activated. 2021 theme * Before * [https://snipboard.io/KDhIb9.jpg](https://snipboard.io/KDhIb9.jpg) * Add editor * [https://snipboard.io/1hMcqH.jpg](https://snipboard.io/1hMcqH.jpg) * Save Draft * [https://snipboard.io/rAnqBD.jpg](https://snipboard.io/rAnqBD.jpg) * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235697) * Is the result above the same with the exact same setup as above but with the following two plugins also activated: * * SiteOrigin Widgets Bundle. * Classic Editor. * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235714) * Exactly the same * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/#post-14235720) * The next step would be to check the PHP error logs and then recreate these steps. With your test page, add content to Page Builder, save, observe the failure then check the log file. It’s another semi-technical task but all we really have left at this stage having checked everything else. * [https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/](https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/) * If you don’t normally use an FTP client to access files on your server you can use the Hosting File Manager accessible via your hosting dashboard. Viewing 15 replies - 16 through 30 (of 57 total) [←](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/?output_format=md) [1](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/?output_format=md) 2 [3](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/?output_format=md) [4](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/4/?output_format=md) [→](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/?output_format=md) The topic ‘SuspectSite origin Plugins are notfunctioning’ is closed to new replies. * ![](https://ps.w.org/siteorigin-panels/assets/icon.svg?rev=2556869) * [Page Builder by SiteOrigin](https://wordpress.org/plugins/siteorigin-panels/) * [Frequently Asked Questions](https://wordpress.org/plugins/siteorigin-panels/#faq) * [Support Threads](https://wordpress.org/support/plugin/siteorigin-panels/) * [Active Topics](https://wordpress.org/support/plugin/siteorigin-panels/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/siteorigin-panels/unresolved/) * [Reviews](https://wordpress.org/support/plugin/siteorigin-panels/reviews/) * 57 replies * 2 participants * Last reply from: [Andrew Misplon](https://wordpress.org/support/users/misplon/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/4/#post-14247811) * Status: resolved