Title: SuspectSite origin Plugins are notfunctioning Last modified: March 24, 2021 --- # SuspectSite origin Plugins are notfunctioning * Resolved [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/) * I have Site Origin Widget Bundle and and Site Origin Page Builder activated but the edit page format is as shown below, even with all other plugins deactivated: * [https://snipboard.io/xkbWFa.jpg](https://snipboard.io/xkbWFa.jpg) * I have also lost my top menu and have limited functionality on ‘manage menus’ so cannot rebuild them. * This all occurred after I noticed I could not upload images or text. Further investigation revealed that my WordPress version was really outdated and the reason I was unaware was because the server was running an outdated version of PHP. Requested update of PHP from hosting company and this is what happened when they did so. * All help appreciated * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsuspectsite-origin-plugins-are-notfunctioning%2Fpage%2F3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 31 through 45 (of 57 total) [←](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/?output_format=md) [1](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/?output_format=md) [2](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/?output_format=md) 3 [4](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/4/?output_format=md) [→](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/4/?output_format=md) * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14235768) * Would this be it ? (Aldenhosting) * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14235785) * Unfortunately, I’m not sure who this site is hosted with. * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14235800) * Its hosted by Aldenhosting. The previous link was a page on their dashboard * I think I am at the limit of what i can do with my knowledge * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14235813) * Thanks. You can try searching your hosting company documentation, here is what a similar article looks like from another host [https://www.hostgator.com/help/article/how-to-navigate-through-file-manager](https://www.hostgator.com/help/article/how-to-navigate-through-file-manager). * You can try Query Monitor to see if anything useful presents there but ideally, we need to see what the PHP error logs say. * [https://wordpress.org/plugins/query-monitor/](https://wordpress.org/plugins/query-monitor/) * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14237322) * Andrew * Found my way on to the server and there does not appear to be a debug log? * [https://snipboard.io/f7FOpP.jpg](https://snipboard.io/f7FOpP.jpg) * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14237361) * Changed Config PHP from: * define( ‘WP_DEBUG’, false ); * to: * define( ‘WP_DEBUG’, true ); * This is what came up on the website * [https://snipboard.io/JbrMBe.jpg](https://snipboard.io/JbrMBe.jpg) * Still no debug log * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14237914) * Thanks. Please, send the above screenshot to your hosting company and ask if they can kindly assist with repairing your database. * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14240036) * Thanks Andrew * I have done exactly that this afternoon. They said they had fixed it and for a few seconds I thought they had. But a whole bunch of errors occurred as soon as I tried reactivating plugins. I’m sure that we’ll get there now * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14240829) * Thanks. If you’d like to enable the debug log file you can add below WP_DEBUG the following line in wp-config.php: * `define( 'WP_DEBUG_LOG', true );` * What errors arose? * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14240865) * Andrew * Once they had cleared the database problems it became clear that I had an outdated collapsible side menu plugin which took out the top menu as well. * My site has been up and running for a number of years, but I have not been able to maintain it for nearly three years. * I have issues with other plugins such as Zotpress (not cleared for WordPress 5.7) and I am now back to the original problem, which was the inability to embed media from the media file * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14240874) * Thanks for the info. Is Page Builder functioning? * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14240891) * Yes its working fine * Thanks for your help over the past week. I’m back into the swing of it now, so I am sure I can fix the remaining faults. * Regards * Neil * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14240893) * Super, I’m really glad to hear you’re making progress. Can you perhaps describe the media issue? I can let you know if that’s something I’ve come across in the past. * Thread Starter [neilstorey1958](https://wordpress.org/support/users/neilstorey1958/) * (@neilstorey1958) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14240905) * I’m going to give a rest now and re-attack tomorrow, so I will let you know * Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/) * (@misplon) * [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/3/#post-14240908) * Sounds good, chat then. Viewing 15 replies - 31 through 45 (of 57 total) [←](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/?output_format=md) [1](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/?output_format=md) [2](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/2/?output_format=md) 3 [4](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/4/?output_format=md) [→](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/4/?output_format=md) The topic ‘SuspectSite origin Plugins are notfunctioning’ is closed to new replies. * ![](https://ps.w.org/siteorigin-panels/assets/icon.svg?rev=2556869) * [Page Builder by SiteOrigin](https://wordpress.org/plugins/siteorigin-panels/) * [Frequently Asked Questions](https://wordpress.org/plugins/siteorigin-panels/#faq) * [Support Threads](https://wordpress.org/support/plugin/siteorigin-panels/) * [Active Topics](https://wordpress.org/support/plugin/siteorigin-panels/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/siteorigin-panels/unresolved/) * [Reviews](https://wordpress.org/support/plugin/siteorigin-panels/reviews/) * 57 replies * 2 participants * Last reply from: [Andrew Misplon](https://wordpress.org/support/users/misplon/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/suspectsite-origin-plugins-are-notfunctioning/page/4/#post-14247811) * Status: resolved