• Resolved shapeshiftentertainment

    (@shapeshiftentertainment)


    One of the events a user created is not showing up in their account even though they created the event while logged in. I cannot find what user the event was attached to. How can I attach this event to the user that created it?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • eventprimesupport

    (@eventprimesupport)

    Thank you for reaching out to us.

    Could you please check whether the event is visible in the Events listing page on the backend? Additionally, please confirm the current status of the event — whether it is set to Published, Draft.

    Thread Starter shapeshiftentertainment

    (@shapeshiftentertainment)

    It is visible both on the front and back end and listed as published. It shows up under their organizer account as well, just not in their user account area. A separate event that they set up shows up in their user account.

    eventprimesupport

    (@eventprimesupport)

    We would like to confirm that events submitted by a user while logged in are visible under the “My Events” section on their profile page. Could you please share the screenshot showing where you are facing the issue?

    Thread Starter shapeshiftentertainment

    (@shapeshiftentertainment)

    The only event that shows in this case, is the event that has passed. The 2 others do not show. The events show on the organizers event page and the main event page but not in their user account area.

    https://drive.google.com/open?id=1zAc4OZ-47z726BtxlgkO1vx9FB5olqs1&usp=drive_fs

    eventprimesupport

    (@eventprimesupport)

    This may be possible. The two other events were submitted using different accounts, and one event was created from the backend instead of the frontend form.

    Since you are using the premium version, if the issue still persists, feel free to reach out again via the support form.

Viewing 5 replies - 1 through 5 (of 5 total)

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