Thank you for reaching out to us.
Could you please check whether the event is visible in the Events listing page on the backend? Additionally, please confirm the current status of the event — whether it is set to Published, Draft.
It is visible both on the front and back end and listed as published. It shows up under their organizer account as well, just not in their user account area. A separate event that they set up shows up in their user account.
We would like to confirm that events submitted by a user while logged in are visible under the “My Events” section on their profile page. Could you please share the screenshot showing where you are facing the issue?
The only event that shows in this case, is the event that has passed. The 2 others do not show. The events show on the organizers event page and the main event page but not in their user account area.
https://drive.google.com/open?id=1zAc4OZ-47z726BtxlgkO1vx9FB5olqs1&usp=drive_fs
This may be possible. The two other events were submitted using different accounts, and one event was created from the backend instead of the frontend form.
Since you are using the premium version, if the issue still persists, feel free to reach out again via the support form.