Title: Switch subscription functionality
Last modified: March 24, 2022

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# Switch subscription functionality

 *  [stevesand](https://wordpress.org/support/users/stevesand/)
 * (@stevesand)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/switch-subscription-functionality/)
 * Hi,
 * We recently bought the Woocommerce Subscriptions plugin together with the Subscription
   Box plugin
 * The plugins and the setup have been good so far, except for the “switch subscription”
   area where the customer can login and switch products in a subscription bundle
   for example. This part is super confusing for the customer.
 * We have tried it on a couple of people and no one gets the logic behind it.
    
   We sell subscription bundle boxes and customers will switch items often.
 * After the customer has made a change in a subscription bundle and press on “Continue”
   it does not take the customer anywhere. Instead it adds the product to the cart,
   as if they are buying something new. Not telling the customer what to do next.
   If they press on the cart they will be taken to the cart where it looks like 
   they are buying an additional subscription and after that they are required to
   press on “checkout” which is not the logical thing to do for a customer wanting
   to change an existing subscription.
 * If the customer has something else in the cart they will also have to proceed
   with a full checkout and payment before their existing subscription is changed
   as well.
 * We need to rebuild this for our customers.
 * Questions:
 * * Is it possible to empty the cart of other items when a customer is making a
   subscription change? So that they dont have to make a payment for the other products
   while just wanting to change a subscription? I´ve seen that there is an option
   to not allow subscription and simple products being purchased together, but we
   want to keep that option for new orders. Just not for changed subscriptions.
 * * We want to redirect the “continue” button on the subscription editing page 
   straight to the checkout. To avoid confusion. We can use the woocommerce_add_to_cart
   hook to do that, but is there any other specific hook fired to distinguish subscription
   changes from normal add to carts?
 * Thank you
    -  This topic was modified 4 years, 2 months ago by [stevesand](https://wordpress.org/support/users/stevesand/).
    -  This topic was modified 4 years, 2 months ago by [stevesand](https://wordpress.org/support/users/stevesand/).

Viewing 1 replies (of 1 total)

 *  Thread Starter [stevesand](https://wordpress.org/support/users/stevesand/)
 * (@stevesand)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/switch-subscription-functionality/#post-15520889)
 * Hi, you have not replied to our questions.

Viewing 1 replies (of 1 total)

The topic ‘Switch subscription functionality’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/xa-woocommerce-subscriptions_07c0d4.
   svg)
 * [Subscriptions for WooCommerce](https://wordpress.org/plugins/xa-woocommerce-subscriptions/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/xa-woocommerce-subscriptions/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/xa-woocommerce-subscriptions/)
 * [Active Topics](https://wordpress.org/support/plugin/xa-woocommerce-subscriptions/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/xa-woocommerce-subscriptions/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/xa-woocommerce-subscriptions/reviews/)

 * 1 reply
 * 1 participant
 * Last reply from: [stevesand](https://wordpress.org/support/users/stevesand/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/switch-subscription-functionality/#post-15520889)
 * Status: not resolved