Hello @michaelmossey ,
I apologize that the Duplicator Pro pricing does not meet your current needs. Please be assured that I will do my best to assist you with Duplicator Lite.
The “archive not found” error is typically triggered when the backup archive is created with 0600 permissions. This is often a restriction imposed by the hosting environment. I recommend communicating with your server support team to help you resolve this issue.
Before contacting support, please use a file manager to navigate to the /wp-content/backups-dup-lite directory. Check the permissions of the archive file. If the permissions are not set to 0644, please reach out to your hosting support and ask them to address this.
I hope this helps!
Thanks,
Note that Duplicator Pro worked fine. It’s only when I switched to Dup Lite that I’m getting this error. That doesn’t sound like a host problem. I wish I could upload a screenshot. The installer permissions are “-rw-r–r–” and the archive permissions are “-rw——-“
I checked the Dup Pro backup archive and all of those have -rw-r-r- permissions. So the problem is related to Dup Lite, unless maybe something about the host changed just when I switched from Pro to Lite.
Hi @michaelmossey ,
We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in ww.wp.xz.cn forums for security reasons.
To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:
https://duplicator.com/contact/?form=1
Looking forward to hearing back from you.
Thanks!
Hi @michaelmossey ,
We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.
Thanks!
