Sync Closed Posts?

  • Resolved mtnbound

    (@mtnbound)


    6 years, 6 months ago

    First, this plugin is fantastic and seems to work incredibly well.

    I do seem to have one issue that I can’t seem to find the answer to. We use a WP ticketing system that I’m syncing the post types to salesforce. When the ticket is closed, it marks the post as “closed”, and updates some post meta fields with additional information.

    Everything seems to sync perfect except when I close the ticket, it doesn’t seem to update anything. Since everything syncs just fine before that, I’m wondering if the plugin doesn’t trigger on posts marked as “closed”. If, so is there a way to enable that?

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  • Plugin Author Jonathan Stegall

    (@jonathanstegall)

    6 years, 6 months ago

    Hm, I’m not entirely sure but I think that’s possible. The way the plugin syncs information from WordPress to Salesforce depends on the save_post action in WordPress. That is, when that action runs, the plugin starts trying to check for data changes and syncing them.

    I wonder if the ticketing system maybe doesn’t run that action and that’s why it’s not doing anything? If that is the case, maybe it has another action that is equivalent?

Viewing 1 replies (of 1 total)

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