Title: Sync Closed Posts?
Last modified: December 11, 2019

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# Sync Closed Posts?

 *  Resolved [mtnbound](https://wordpress.org/support/users/mtnbound/)
 * (@mtnbound)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/sync-closed-posts/)
 * First, this plugin is fantastic and seems to work incredibly well.
 * I do seem to have one issue that I can’t seem to find the answer to. We use a
   WP ticketing system that I’m syncing the post types to salesforce. When the ticket
   is closed, it marks the post as “closed”, and updates some post meta fields with
   additional information.
 * Everything seems to sync perfect except when I close the ticket, it doesn’t seem
   to update anything. Since everything syncs just fine before that, I’m wondering
   if the plugin doesn’t trigger on posts marked as “closed”. If, so is there a 
   way to enable that?

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jonathan Stegall](https://wordpress.org/support/users/jonathanstegall/)
 * (@jonathanstegall)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/sync-closed-posts/#post-12228511)
 * Hm, I’m not entirely sure but I think that’s possible. The way the plugin syncs
   information from WordPress to Salesforce depends on the `save_post` action in
   WordPress. That is, when that action runs, the plugin starts trying to check 
   for data changes and syncing them.
 * I wonder if the ticketing system maybe doesn’t run that action and that’s why
   it’s not doing anything? If that is the case, maybe it has another action that
   is equivalent?

Viewing 1 replies (of 1 total)

The topic ‘Sync Closed Posts?’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Jonathan Stegall](https://wordpress.org/support/users/jonathanstegall/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/sync-closed-posts/#post-12228511)
 * Status: resolved