Title: Sync doesn’t work Last modified: October 9, 2017 --- # Sync doesn’t work * Resolved [manjusah28](https://wordpress.org/support/users/manjusah28/) * (@manjusah28) * [8 years, 7 months ago](https://wordpress.org/support/topic/sync-doesnt-work/) * Hi, * I have installed mailchimp for woocommerce on [https://cyberchimps.com/](https://cyberchimps.com/) Its not working. Its not adding order details to mailchimp. In Ecommerce tab – Its showing total order for user as 0 even if that user has placed some orders. I am using latest version (2.0.2) of the plugin * WooCommerce version is 2.6.13 WordPress Version is 4.7.6 * I have old version of woocommerce installed on my site. Is this plugin compatible with woocommerce version 2.6.13 ? * Can you please help me to fix this issue ? Thanks! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsync-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Thread Starter [manjusah28](https://wordpress.org/support/users/manjusah28/) * (@manjusah28) * [8 years, 7 months ago](https://wordpress.org/support/topic/sync-doesnt-work/#post-9568773) * Even its not adding record for new orders. I placed some new orders too – but it doesn’t work. * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 7 months ago](https://wordpress.org/support/topic/sync-doesnt-work/#post-9569158) * Hey there [@manjusah28](https://wordpress.org/support/users/manjusah28/) * Thanks for your post. I’d definitely like to help troubleshoot this behavior you’re seeing. * While I’m not able to access your particular MailChimp account, I would recommend building a segment within the MailChimp list connected with the store to verify that orders are not being synced over. One quick way to do this is to build a segment based on “Purchase Activity > Has Purchased” or find the specific email address and view the “E-Commerce” tab under the subscriber profile. * If you’re still not seeing any orders, I can assist in some high-level troubleshooting that can sometimes cause this to happen. * – First, could you provide your site’s [WooCommerce System Status Report](https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/)? This will give us a view of the site’s setup, server settings, and active plugins running on the site. This insight will help us determine if anything does in fact need to be upgraded to a later version or not. – Next, are you able to see if other functions of the plugin are working as expected? For instance, does an Abandoned Cart Automation still trigger when someone abandons a shopping cart on the site? * Thanks in advance for all these helpful details. I’ll keep an eye on this thread for your reply. * Malachite * Thread Starter [manjusah28](https://wordpress.org/support/users/manjusah28/) * (@manjusah28) * [8 years, 7 months ago](https://wordpress.org/support/topic/sync-doesnt-work/#post-9572587) * Hey there, * Thanks for the reply. * My mailchimp account is with username “CyberChimps” and I want to add order data to “WooCommerce Users” List * With this account – its not even adding the users not even Email ID. When I checked with some test account it was adding the email Id. So the issue is – its not syncing orders data and email Id as well. * As you suggested, I created a segment based on “Purchase Activity > Has Purchased”– Its showing “No contacts match your selection” * I have following version of plugins installed – * WooCommerce – 2.6.13 WordPress – 4.7.6 MailChimp for WooCommerce – 2.0.2 * I am using older version of WooCommerce. Is this plugin compatible with woocommerce version 2.6.13 ? * In the debug log I am getting fatal error – Its not getitng get_date_created() function. Seems like its not compatible with woocommerce version 2.6.13 * [10-Oct-2017 06:27:02 UTC] PHP Fatal error: Call to undefined method WC_Order:: get_date_created() in /home/cyberchimps/public_html/wp-content/plugins/mailchimp- for-woocommerce/includes/api/class-mailchimp-woocommerce-transform-orders.php on line 88 * Also, Here’s the details – * 1. System Status report – * ``` ### WordPress Environment ### Home URL: https://cyberchimps.com Site URL: https://cyberchimps.com WC Version: 2.6.13 Log Directory Writable: ✔ WP Version: 4.7.6 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: en_US ### Server Environment ### Server Info: Apache/2.4.23 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 mod_fcgid/2.3.9 PHP Version: 5.6.23 PHP Post Max Size: 8 MB PHP Time Limit: 180 PHP Max Input Vars: 1000 cURL Version: 7.38.0 OpenSSL/1.0.1e SUHOSIN Installed: ✔ MySQL Version: 5.6.37 Max Upload Size: 8 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Zapier Integration - Active Feeds: ✔ 5 active Zapier Feeds. Zapier Integration - Cron Tasks: ❌ 1 pending Zapier cron task. Your WordPress cron may not be working correctly. Please see here for troubleshooting steps. Zapier Feed #1 Name: ✔ New club order Customers to MailChimp Zapier Feed #1 Webhook URL: ✔ https://zapier.com/hooks/catch/bdtfbp/ Zapier Feed #1 Trigger: ✔ New Order Status Change Zapier Feed #1 Test Result: ✔ Successfully sent sample data to https://zapier.com/hooks/catch/bdtfbp/. Zapier Feed #2 Name: ✔ New non club order Customers to MailChimp Zapier Feed #2 Webhook URL: ✔ https://zapier.com/hooks/catch/bdtgld/ Zapier Feed #2 Trigger: ✔ New Order Status Change Zapier Feed #2 Test Result: ✔ Successfully sent sample data to https://zapier.com/hooks/catch/bdtgld/. Zapier Feed #3 Name: ✔ Remove Club refunded customers from mailchimp Zapier Feed #3 Webhook URL: ✔ https://zapier.com/hooks/catch/bg7uox/ Zapier Feed #3 Trigger: ✔ New Order Status Change Zapier Feed #3 Test Result: ✔ Successfully sent sample data to https://zapier.com/hooks/catch/bg7uox/. Zapier Feed #4 Name: ✔ All themes package customers to mailchimp Zapier Feed #4 Webhook URL: ✔ https://zapier.com/hooks/catch/bcd1ff/ Zapier Feed #4 Trigger: ✔ New Order Status Change Zapier Feed #4 Test Result: ✔ Successfully sent sample data to https://zapier.com/hooks/catch/bcd1ff/. Zapier Feed #5 Name: ✔ New user register Zapier Feed #5 Webhook URL: ✔ https://zapier.com/hooks/catch/uor0ep/ Zapier Feed #5 Trigger: ✔ New Customer Zapier Feed #5 Test Result: ✔ Successfully sent sample data to https://zapier.com/hooks/catch/uor0ep/. ### Database ### WC Database Version: 2.6.13 : woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ ### Active Plugins (28) ### VaultPress: by Automattic – 1.9.2 Gravity Forms: by rocketgenius – 2.2.1.2 Akismet Anti-Spam: by Automattic – 4.0 Amazon SES DKIM Mailer: by Roger MacRae – 1.7 bbPress: by The bbPress Community – 2.5.12 Connects - Mailchimp Addon: by Brainstorm Force – 2.0.3.3 Cyberchimps Shareasale: by – 1.0 Gravity Forms MailChimp Add-On: by rocketgenius – 4.1 Gravity Forms Zapier Add-on: by rocketgenius – 2.1 Groups WooCommerce: by itthinx – 1.9.6 Groups: by itthinx – 2.1.1 MailChimp for WooCommerce: by MailChimp – 2.0.2 Members: by Justin Tadlock – 1.1.3 Pretty Link: by Blair Williams – 2.0.8 Redirection: by John Godley – 2.5 External Links: by Denis de Bernardy & Mike Koepke – 6.8.1 Subscribe to Comments Reloaded: by reedyseth camu – 160915 Theme My Login: by Jeff Farthing – 6.4.9 User Role Editor: by Vladimir Garagulya – 4.32.3 WC 2Checkout - Inline Checkout: by WPeka – 1.1.2 WooCommerce Amazon S3 Storage: by WooThemes – 2.1.3 – 2.1.6 is available WooCommerce Chained Products: by Store Apps – 2.4.3 – 2.5.7 is available WooCommerce Stripe Gateway: by WooCommerce – 3.1.6 WooCommerce Product Categories Selection: by PluginForage.com – 2.0 WooCommerce Subscriptions: by Prospress Inc. – 2.0.20 – 2.2.12 is available WooCommerce Zapier Integration: by OM4 – 1.6.3 WooCommerce: by WooThemes – 2.6.13 Yoast SEO Premium: by Team Yoast – 5.4.1 ### Settings ### Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 ### API ### API Enabled: ✔ ### WC Pages ### Shop Base: #2034 - /store/ Cart: #6280 - /cart/ Checkout: #6282 - /checkout/ My Account: #6219 - /my-account/ ### Taxonomies ### Product Types: downloadable (downloadable) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) virtual (virtual) ### Theme ### Name: Version: – 0 is available Author URL: Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally then we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: cyberchimps2014/woocommerce/archive-product.php cyberchimps2014/woocommerce/cart/cart-totals.php version 2.1.0 is out of date. The core version is 2.3.6 cyberchimps2014/woocommerce/cart/cart.php version 2.1.0 is out of date. The core version is 2.3.8 cyberchimps2014/woocommerce/checkout/form-billing.php cyberchimps2014/woocommerce/checkout/form-checkout.php cyberchimps2014/woocommerce/checkout/form-coupon.php cyberchimps2014/woocommerce/checkout/form-login.php cyberchimps2014/woocommerce/checkout/payment.php cyberchimps2014/woocommerce/checkout/review-order.php cyberchimps2014/woocommerce/checkout/terms.php cyberchimps2014/woocommerce/content-product.php version 1.6.4 is out of date. The core version is 2.6.1 cyberchimps2014/woocommerce/content-single-product.php cyberchimps2014/woocommerce/emails/customer-completed-order.php cyberchimps2014/woocommerce/emails/customer-invoice.php cyberchimps2014/woocommerce/emails/email-addresses.php cyberchimps2014/woocommerce/emails/email-footer.php cyberchimps2014/woocommerce/emails/email-header.php cyberchimps2014/woocommerce/emails/email-styles.php cyberchimps2014/woocommerce/loop/add-to-cart.php cyberchimps2014/woocommerce/myaccount/dashboard.php cyberchimps2014/woocommerce/myaccount/form-edit-account.php cyberchimps2014/woocommerce/myaccount/form-login.php cyberchimps2014/woocommerce/myaccount/navigation.php cyberchimps2014/woocommerce/product-searchform.php cyberchimps2014/woocommerce/single-product/add-to-cart/simple.php cyberchimps2014/woocommerce/single-product/meta.php cyberchimps2014/woocommerce/single-product/price.php cyberchimps2014/woocommerce/single-product/short-description.php cyberchimps2014/woocommerce/single-product/tabs/description.php cyberchimps2014/woocommerce/single-product.php : Learn how to update outdated templates ``` * 2. I have setup abandon cart for ecommerce and abandoned one order. Will update you if this working or not after 1 hour. * Thanks ! * Thread Starter [manjusah28](https://wordpress.org/support/users/manjusah28/) * (@manjusah28) * [8 years, 7 months ago](https://wordpress.org/support/topic/sync-doesnt-work/#post-9572926) * Hi There, * 2. Abandon cart for ecommerce functionality is also not working. I am not getting emails for abandon cart. * Thread Starter [manjusah28](https://wordpress.org/support/users/manjusah28/) * (@manjusah28) * [8 years, 7 months ago](https://wordpress.org/support/topic/sync-doesnt-work/#post-9573411) * I have also checked it with default twenty seventeen theme and by deactivating other plugins except woocommerce and mailchimp for woocommerce plugin. But Still it didn’t worked. * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 7 months ago](https://wordpress.org/support/topic/sync-doesnt-work/#post-9576514) * Hey there [@manjusah28](https://wordpress.org/support/users/manjusah28/) * Thanks for writing back with all this detailed information. I really appreciate the status report and debugging logs you’ve provided here. Additionally, thanks for taking those steps to troubleshoot based on theme, plugins, and abandoned cart functionality to rule out those possible factors at play. It seems there is something more fundamental going on causing a problem. * I took some time to test out the plugin with a development version of 2.6.13 of the WooCommerce plugin. When testing with this version of WooCommerce in a testing environment, I was also unable to sync customers and getting a stuck sync. * In this case, it seems that the version of WooCommerce needs to be updated. Our plugin does function properly with the newest version of WooCommerce, ver. 3.1.2. If you’re unable to download this newest version for any reason, I would still recommend getting the newest version possible and testing again. * If you continue seeing unexpected behavior, feel free to write back and let me know. * Thanks, Malachite * Thread Starter [manjusah28](https://wordpress.org/support/users/manjusah28/) * (@manjusah28) * [8 years, 7 months ago](https://wordpress.org/support/topic/sync-doesnt-work/#post-9576687) * Hi Malachite, * Thanks for the reply. Our site breaks with newest version of woocommerce. So I won’t be able to update WooCommerce to latest version. * Can you please help me to make this plugin works with WooCommerce version 2.6.13? There were some fatal error related to date, currency which I fixed. But still its not adding order data to mailchimp. * Can you send me the older version of mailchimp for woocommerce plugin which is compatible with WooCommerce 2.6.13 version ? Thanks * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 7 months ago](https://wordpress.org/support/topic/sync-doesnt-work/#post-9577717) * Hey [@manjusah28](https://wordpress.org/support/users/manjusah28/) * Thanks for the quick reply. Unfortunately we would not be able to rework the plugin to work with older versions of WooCommerce. I would recommend primarily looking into the fatal error occurring while running newer versions of WooCommerce. Additionally, I might suggest testing versions of WooCommerce newer than 2.6.13 but earlier than the latest version, 3.1.2. [You can find archived versions of WooCommerce plugin here.](https://wordpress.org/plugins/woocommerce/advanced/) * With that said, older versions of our ‘MailChimp for WooCommerce’ plugin are publicly available to download. With these older versions, they are no longer being developed or supported, and any unexpected behavior or bugs you encounter will not be addressed. I would strongly recommend testing with any older versions of the plugin, though [you can find them available to download here.](https://wordpress.org/plugins/mailchimp-for-woocommerce/advanced/) * If you have any further questions, don’t hesitate to let me know. * – Malachite Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Sync doesn’t work’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) ## Tags * [Order sync](https://wordpress.org/support/topic-tag/order-sync/) * 8 replies * 2 participants * Last reply from: [mcsupport](https://wordpress.org/support/users/mcsupport/) * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/sync-doesnt-work/#post-9577717) * Status: resolved