Title: Sync failed. Please try again
Last modified: November 23, 2019

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# Sync failed. Please try again

 *  Resolved [danielriosb](https://wordpress.org/support/users/danielriosb/)
 * (@danielriosb)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/)
 * Hello,
    I have products in woocommerce, when I try to sync with Square, I get
   the following error ‘Sync failed. Please try again’. Can you tell me why? I have
   deleted all my items in square, but still no success.

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [Ryan Ray](https://wordpress.org/support/users/ryanr14/)
 * (@ryanr14)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/#post-12170802)
 * Hi [@danielriosb](https://wordpress.org/support/users/danielriosb/),
 * Sorry you’re having syncnig issues. I would enable logging under WooCommerce 
   > Settings > Square. Then at the bottom of those settings you’ll see a checkbox
   to enable Logging.
 * Then if any errors are logged you’ll find those under WooCommerce > Status > 
   Logs tab. There will be a Square log for every day that logging is enabled. Pick
   the appropriate day to find that days logs. That should help us find any clues
   as to what is going wrong with the sync.
 *  Thread Starter [danielriosb](https://wordpress.org/support/users/danielriosb/)
 * (@danielriosb)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/#post-12182052)
 * Hi, I rollback the version of the plug in and now it is working well. Ass soon
   as you have a stable version a will upgrade. Than you. I had the issue with categories,
   lots of people have report it here.
 *  [con](https://wordpress.org/support/users/conschneider/)
 * (@conschneider)
 * Engineer
 * [6 years, 6 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/#post-12182340)
 * Hi,
 * >  I rollback the version of the plug in and now it is working well. Ass soon
   > as you have a stable version a will upgrade.
 * Thanks for letting us know. Which version did you rollback to?
 * Kind regards,
 *  Thread Starter [danielriosb](https://wordpress.org/support/users/danielriosb/)
 * (@danielriosb)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/#post-12182348)
 * Hi, I am using version 2.0.4
    Best Regards,
 *  [con](https://wordpress.org/support/users/conschneider/)
 * (@conschneider)
 * Engineer
 * [6 years, 6 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/#post-12182368)
 * Thank you for that info.
    I’m going to mark this as “resolved” for now – if you
   have any further questions, you can start a new thread.
 * Kind regards,
 *  Thread Starter [danielriosb](https://wordpress.org/support/users/danielriosb/)
 * (@danielriosb)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/#post-12389728)
 * Version 2.0.4 is not working anymore. I updated for the last version but still
   not working.
 *     ```
       02-02-2020 @ 06:18:21 - Failed step cycle: upsert_categories (2.39s) - [VERSION_MISMATCH] Object version does not match latest database version.
       02-02-2020 @ 06:18:21 - [VERSION_MISMATCH] Object version does not match latest database version.
       ```
   
 *  [Mike W](https://wordpress.org/support/users/nixiack8/)
 * (@nixiack8)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/#post-12497720)
 * Hi there [@danielriosb](https://wordpress.org/support/users/danielriosb/),
 * Are you still experiencing the issue? We have updated to 2.1.0, please update
   and see if it is still occuring.
 *  [Mike W](https://wordpress.org/support/users/nixiack8/)
 * (@nixiack8)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/#post-12533731)
 * Greetings.
 * We have not heard back from you in a bit, so I will go ahead and close this thread.
   If you continue to have the current issue please reply and let us know, otherwise
   if you have a new issue open a new thread.
 * Have a great day!
 *  Thread Starter [danielriosb](https://wordpress.org/support/users/danielriosb/)
 * (@danielriosb)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/#post-12533819)
 * Sorry I just saw your message, yes I was still having the issue, couldn’t find
   any solution after trying many.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Sync failed. Please try again’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
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 * 9 replies
 * 4 participants
 * Last reply from: [danielriosb](https://wordpress.org/support/users/danielriosb/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/sync-failed-please-try-again/#post-12533819)
 * Status: resolved