Title: Sync issue Last modified: February 10, 2017 --- # Sync issue * Resolved [marouwing](https://wordpress.org/support/users/marouwing/) * (@marouwing) * [9 years, 3 months ago](https://wordpress.org/support/topic/sync-issue/) * Hi Guys, * I am using Mailchimp for a while and just started to use your plugin. For some reason the eCommerce part does not work – I can’t see any orders made by clicking on the newsletters. * I am 100% sure that customers / orders comes from the newsletter as I use it on another site and we make thousands each time… * Something is not syncing but not sure why as I double checked everything on WP, Woo and MC too… Viewing 5 replies - 1 through 5 (of 5 total) * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [9 years, 3 months ago](https://wordpress.org/support/topic/sync-issue/#post-8791105) * Hey [@marouwing](https://wordpress.org/support/users/marouwing/) * Thanks for your post. We can certainly help investigate why these orders aren’t syncing as expected. Would you mind providing some preliminary details just so we can get caught up to speed? * — Could you provide screenshots of the plugin’s settings for us? — What is the version of PHP being used on the site? — What are the other active plugins on the site? — What theme is being used on the site? — Where in WooCommerce or in MailChimp did you identify specifically that syncing was not behaving as expected? * Thanks in advance. We look forward to your reply. * – Malachite * Thread Starter [marouwing](https://wordpress.org/support/users/marouwing/) * (@marouwing) * [9 years, 3 months ago](https://wordpress.org/support/topic/sync-issue/#post-8863369) * Hi Malachite, * – Screenshot of the plugin settings: [https://www.dropbox.com/sh/cwr2fweshhc38ks/AABXl8M8Gg_nCGy1RJmh_s_3a?dl=0](https://www.dropbox.com/sh/cwr2fweshhc38ks/AABXl8M8Gg_nCGy1RJmh_s_3a?dl=0) * – Server PHP version is: PHP7 * – Active plugins: [https://www.dropbox.com/s/0r5jblrizkubsqc/plugins.txt?dl=0](https://www.dropbox.com/s/0r5jblrizkubsqc/plugins.txt?dl=0) * – Theme: Uplift [https://themeforest.net/item/uplift-responsive-multipurpose-wordpress-theme/15409157](https://themeforest.net/item/uplift-responsive-multipurpose-wordpress-theme/15409157) * I use your plugin on other 3 sites in similar environment and it does work fine. I know the approx. visitors come from the newsletter and see the increased amount of purchases after sending a newsletter (as well as see the statistics in Google Analitics) so I am 100% sure that we get purchases through the Mailchimp newsletters, but for some reason Mailchimp doesn’t see and / doesn’t collect any data. * [https://www.dropbox.com/s/57006ttuur7n2hh/Screen%20Shot%202017-03-02%20at%208.19.54%20am.jpg?dl=0](https://www.dropbox.com/s/57006ttuur7n2hh/Screen%20Shot%202017-03-02%20at%208.19.54%20am.jpg?dl=0) * I have tried to – using 2017 WP theme, disabling all plugins (except yours), resync-ing the data but nothing worked 🙁 * Thanks for your help in advance… Csaba * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [9 years, 3 months ago](https://wordpress.org/support/topic/sync-issue/#post-8866623) * Hey [@marouwing](https://wordpress.org/support/users/marouwing/), * Thanks for getting back to us with all of those details, really helps to narrow our efforts here. * I’m seeing that the most recent resync operation happened on the 23rd. Would you mind trying that sync process out again by moving to the Settings page > Sync tab and hitting the resync button found there? * You mentioned in your reply that similar environments/stores are working as expected with the plugin. Were the same plugins and plugin versions being used on those additional sites? I’d like to see if we can narrow down the differences to see what may be going on here with a different plugin or process causing issues with that checkout passing over. * Looking forward to hearing back and helping out. * Jasper * Thread Starter [marouwing](https://wordpress.org/support/users/marouwing/) * (@marouwing) * [9 years, 2 months ago](https://wordpress.org/support/topic/sync-issue/#post-8877337) * Hi Jasper, * I have hit the resync button 3 day ago, but since then nothing happened apart from the resync button disappeared… * See: [https://www.dropbox.com/s/jqmlcyl5oflbfs9/Screen%20Shot%202017-03-06%20at%2010.11.32%20am.jpg?dl=0](https://www.dropbox.com/s/jqmlcyl5oflbfs9/Screen%20Shot%202017-03-06%20at%2010.11.32%20am.jpg?dl=0) * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [9 years, 2 months ago](https://wordpress.org/support/topic/sync-issue/#post-8890596) * Hey [@marouwing](https://wordpress.org/support/users/marouwing/), * Sorry to hear things aren’t quite lining up with expectations here. * Since you’re seeing some difficulty with that syncing operation completing successfully it would be best to reach out directly to MailChimp support for some further help looking in on what’s being passed over to the app through the API. They have tools available to them that we’re unfortunately not privy to here on the forums. That will allow them to gather some additional details on what is occurring during that syncing process. * That support team can be contacted through the Knowledge Base after signing into your account or in the help menu in the MailChimp app after searching for any subject. Here’s a quick link to get things started – MailChimp Support Options: [http://eepurl.com/b2Q7X5](http://eepurl.com/b2Q7X5) * Cheers! Jasper Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Sync issue’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 5 replies * 2 participants * Last reply from: [mcsupport](https://wordpress.org/support/users/mcsupport/) * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/sync-issue/#post-8890596) * Status: resolved