Title: Sync issues Last modified: July 18, 2018 --- # Sync issues * Resolved [antal72](https://wordpress.org/support/users/antal72/) * (@antal72) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/) * Hi, After setting up the plugin I can select the list etc. But the sync does not work. * Started: Wed, Jul 18, 2018 9:07 AM Finished: Wed, Jul 18, 2018 9:09 AM Account Connected: n/a List Connected: n/a Products Synced: 0 Orders Synced: 0 * I have re-installed the plugin 3 times, created new Api keys, nothing works. What to do? * The logs are full with errors: * 2018-07-18T08:06:03+00:00 ERROR order_submit.error :: addStoreOrder :: 2977 :: Resource Not Found :: The requested resource could not be found. on 1432 in / home/***/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/ class-mailchimp-api.php 2018-07-18T08:06:17+00:00 NOTICE api.add_product.error:: Resource Not Found :: The requested resource could not be found. :: Array ( [ submission] => Array ( [id] => deleted_0 [title] => deleted_0 [variants] => Array([ 0] => Array ( [id] => deleted_0 [title] => deleted_0 [inventory_quantity] => 0 [backorders] => false ) * ) * ) * ) * 2018-07-18T08:06:17+00:00 NOTICE order.items.error :: Order #3574 :: Product 0 does not exist! 2018-07-18T08:06:18+00:00 NOTICE api.add_product.error :: Resource Not Found :: The requested resource could not be found. :: Array ( [ submission] => Array ( [id] => deleted_0 [title] => deleted_0 [variants] => Array([ 0] => Array ( [id] => deleted_0 [title] => deleted_0 [inventory_quantity] => 0 [backorders] => false ) * ) * ) * ) * 2018-07-18T08:06:18+00:00 NOTICE order.items.error :: Order #3575 :: Product 0 does not exist! 2018-07-18T08:06:18+00:00 ERROR order_submit.error :: addStoreOrder:: 3461 :: Resource Not Found :: The requested resource could not be found. on 1432 in /home/***/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/ api/class-mailchimp-api.php * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsync-issues-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/sync-issues-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/sync-issues-2/page/2/?output_format=md) * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10505338) * [@antal72](https://wordpress.org/support/users/antal72/) We’ve seen this happen where your store ID might be out of sync with MailChimp. Here’s what I would suggest to do first. Hopefully you’re comfortable using this tool below. * 1. Use [POSTMAN](https://www.getpostman.com/apps) and make a GET request to the MailChimp API stores endpoint: * `https://{$data_center}.api.mailchimp.com/v3/ecommerce/stores?apikey={$key}`. * We’re looking to see if you have any store(s) connected – and you’ll want to write down the ID’s you see in that response. * 2. Then open up your wordpress admin area and go to `/wp-admin/options.php` and do a page search for `mailchimp-woocommerce-store-id`. Let’s see if those 2 ID’s match up from MailChimp’s API and the one in your live store. * Can we start with that so we can give further instructions after your response? * [juan2416](https://wordpress.org/support/users/juan2416/) * (@juan2416) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506049) * Hi I have the same problem and tried [https://us6.api.mailchimp.com/v3/ecommerce/stores?apikey=](https://us6.api.mailchimp.com/v3/ecommerce/stores?apikey=){ $key} (with the correct Key but reply me 404) * Any other idea? * All this with the latests plugin version and woocommerce. * Thread Starter [antal72](https://wordpress.org/support/users/antal72/) * (@antal72) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506202) * [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) Result is: * Not Found The requested URL /v3/ecommerce/stores was not found on this server. * In Mailchimp, under the API keys, there are a lot of messages: The requested resource could not be found. * What to do next? * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506224) * [@antal72](https://wordpress.org/support/users/antal72/) [@juan2416](https://wordpress.org/support/users/juan2416/) apologies on my end – what I meant to say was `3.0` not `v3`… so the endpoint is this: * `https://{$data_center}.api.mailchimp.com/3.0/ecommerce/stores?apikey={$key}` - This reply was modified 7 years, 10 months ago by [ryanhungate](https://wordpress.org/support/users/ryanhungate/). * Thread Starter [antal72](https://wordpress.org/support/users/antal72/) * (@antal72) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506253) * [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) OK, got a result from postman. But no ‘mailchimp-woocommerce-store-id’ can be found in options. php * [juan2416](https://wordpress.org/support/users/juan2416/) * (@juan2416) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506260) * This is what I got: * { “stores”: [], “total_items”: 0, “_links”: [ { “rel”: “self”, “href”: “[https://us6.api.mailchimp.com/3.0/ecommerce/stores”](https://us6.api.mailchimp.com/3.0/ecommerce/stores”);,“ method”: “GET”, “targetSchema”: “[https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Stores/CollectionResponse.json”](https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Stores/CollectionResponse.json”);},{“ rel”: “parent”, “href”: “[https://us6.api.mailchimp.com/3.0/ecommerce/”](https://us6.api.mailchimp.com/3.0/ecommerce/”);,“ method”: “GET”, “targetSchema”: “[https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Namespace.json”](https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Namespace.json”);},{“ rel”: “create”, “href”: “[https://us6.api.mailchimp.com/3.0/ecommerce/stores”](https://us6.api.mailchimp.com/3.0/ecommerce/stores”);,“ method”: “POST”, “targetSchema”: “[https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Stores/Response.json”](https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Stores/Response.json”);,“ schema”: “[https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Stores/POST.json”](https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Stores/POST.json”);}]} * no stores what can i do? * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506304) * [@antal72](https://wordpress.org/support/users/antal72/) I’m assuming that you actually went to the browser and viewed this as a web page while logged into the admin? Do you see anything that contains the word `mailchimp` at all? * [@juan2416](https://wordpress.org/support/users/juan2416/) this means you’re not connected at all – so have you tried deleting the plugin and starting from scratch? How far in the process do you get for setup? Can you please deactivate- > delete -> reinstall the plugin… then set up your store -> select a list -> save it, and then retry that call to MailChimp’s API again? * Thread Starter [antal72](https://wordpress.org/support/users/antal72/) * (@antal72) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506320) * [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) (I was looking with ftp in the files, sorry) opening the page /wp-admin/options.php logs me out. * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506325) * [@antal72](https://wordpress.org/support/users/antal72/) you have to be logged into the admin area to view this file. You can also do a database query if you’re comfortable doing it that way while in the options table. We just need to see if your store ID is actually set correctly compared to the results that came back from MailChimp’s store call. Did you actually see any stores in the response? * Thread Starter [antal72](https://wordpress.org/support/users/antal72/) * (@antal72) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506335) * [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) Found it. The ID’s are not the same. * I also found another API key that I have filled in Elementor. (other API from the same account to be exact) * Should I change the store ID here? (And the other API key?) - This reply was modified 7 years, 10 months ago by [antal72](https://wordpress.org/support/users/antal72/). * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506358) * [@antal72](https://wordpress.org/support/users/antal72/) if you could swap out the `mailchimp-woocommerce-store-id` for the correct store ID being returned in the POSTMAN response – that would be ideal – and then you could reinitiate the sync process by either deleting the plugin and starting over, or you could go to the plugin admin and view the ‘sync’ tab -> apply a query string of `&resync =1` in the browser and the button will show up to re-initiate everything right there. * Can you confirm that the store-id update actually saved correctly before you do that? * Thread Starter [antal72](https://wordpress.org/support/users/antal72/) * (@antal72) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506379) * Thanks [@ryanhungate](https://wordpress.org/support/users/ryanhungate/)! Problem solved, sync works now. 🙂 Highly appreciated your help. * [juan2416](https://wordpress.org/support/users/juan2416/) * (@juan2416) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506382) * Thank you [@ryanhungate](https://wordpress.org/support/users/ryanhungate/) some one installed the plugin twice. So deleting both and reinstalling did the trick. Regards. * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10506389) * [@antal72](https://wordpress.org/support/users/antal72/) great news… * [@juan2416](https://wordpress.org/support/users/juan2416/) it’s a pretty common thing – so that’s great you were able to get it running. * Please do let us know if you run into anything else – glad to help! * [GAAVB](https://wordpress.org/support/users/gaavb/) * (@gaavb) * [7 years, 9 months ago](https://wordpress.org/support/topic/sync-issues-2/#post-10644788) * Hello I am having the exact same problem but and yet can not figure out how to operate the Postman program… * Any idea will be appreciated Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/sync-issues-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/sync-issues-2/page/2/?output_format=md) The topic ‘Sync issues’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 18 replies * 6 participants * Last reply from: [lewisself](https://wordpress.org/support/users/lewisself/) * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/sync-issues-2/page/2/#post-10659036) * Status: resolved