Title: Sync issues
Last modified: September 14, 2018

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# Sync issues

 *  Resolved [adamhomebase](https://wordpress.org/support/users/adamhomebase/)
 * (@adamhomebase)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/sync-issues-4/)
 * I’m having trouble getting the Mailchimp for WooCommerce plugin to sync regularly
   with Mailchimp.
 * It seems to sync when I press the resync button but then it doesn’t sync again.
 * I have tried reinstalling the plugin, i’ve chatted with Mailchimp support but
   they haven’t provided a solution yet. I’ve used the postman program to check 
   the store ID is correct. I’ve used the transients manager plugin to check for
   a non-expired http worker lock transient.
 * It seems to me something needs to run on a regular basis like a cron job, is 
   there supposed to be a reoccurring cron job? I’m not seeing any cron jobs relating
   to Mailchimp the in WordPress cron (viewed using WP Crontrol plugin).
 * Help!?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/)
 * (@ryanhungate)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/sync-issues-4/#post-10696326)
 * [@adamhomebase](https://wordpress.org/support/users/adamhomebase/) does the transient
   manager plugin allow you to delete the value manually – or does it only look 
   for expired transients? The reason I ask is because this particular problem seems
   to be that a transient was set to never expire. If so – just delete that one 
   manually.
 * The ‘regular schedule’ question has 2 answers.
 * 1. if you’re running the WP-CLI version where you’re running `wp queue listen`–
   then yes – you need to have either a cron schedule running to assure the process
   is working.
 * 2. If you’re NOT running the WP-CLI version ( which is the default setup ) you
   do not have to use a cron schedule – but you should have something that’s triggering
   traffic to the site like an uptime check every minute or so. The reason for this
   is because the queue doesn’t have power to process jobs unless the site triggers
   this process by typical web traffic. Even you just refreshing the page a couple
   of times should get it to work.
 * Do you see any syncing going on at all – or is it just logging something like“
   Sync Started” with nothing else?
 * I’ll be glad to get you to where you need to be – let’s start with these questions
   first if you can.
 *  Thread Starter [adamhomebase](https://wordpress.org/support/users/adamhomebase/)
 * (@adamhomebase)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/sync-issues-4/#post-10697709)
 * Thanks for the help Ryan.
 * The transient manager plugin shows all transients. It shows a http_worker_lock
   transient but its expiration is 1 minute so I didn’t delete it.
 * After the manual sync it shows no syncing activity at all. The “last updated”
   date and time is when I manually synced it 5 days ago after reinstalling the 
   plugin.
 * I’m running the standard non WP-CLI version. If I used the WP-CLI version and
   triggered the syncing with cron could that solve my issue?
 * Mailchimp support has recommended I use my test site with the default theme and
   slowly reactivate plugins to troubleshoot a theme or plugin conflict which I 
   am going to do today.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Sync issues’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
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 * 2 replies
 * 2 participants
 * Last reply from: [adamhomebase](https://wordpress.org/support/users/adamhomebase/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/sync-issues-4/#post-10697709)
 * Status: resolved