Title: Sync only completed orders
Last modified: April 21, 2017

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# Sync only completed orders

 *  [jgonzalezd](https://wordpress.org/support/users/jgonzalezd/)
 * (@jgonzalezd)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/sync-only-completed-orders/)
 * Hi!
    The Mailchimp for Woocommerce plugin is synchronizing all orders (even failed
   or cancelled ones). In my case, I have segments based on the number of orders
   in my store. Mailchimp thinks that a customer that bought one time (and tried
   other 4 times with uncompleted orders) is the one with more purchases, with a
   revenue of the total amount, not only the order he finished. Like this client,
   there are some others with more than 1 order when they have only ordered once.
   Is there any option to limit this and sync only “completed” orders, or, at least,“
   procesing” and “completed”? Just updated this plugin and resync all the info.
   Still the same. Maybe this is the normal plugin function. In that case, this 
   feature would be great!
 * ### WordPress Environment ###
    WC Version: 3.0.4 WP Version: 4.7.4 Mailchimp 
   for Woocommerce: 2.0.0 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode:–
   WP Cron: – Language: es_ES
 * ### Server Environment ###
    Server Info: Apache PHP Version: 7.0.17 PHP Post 
   Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.53.0
   OpenSSL/1.0.2k
 * SUHOSIN Installed: –
    MySQL Version: 5.6.28 Max Upload Size: 128 MB Default Timezone
   is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String:
   ✔
 * ### Security ###
    Secure connection (HTTPS): ✔ Hide errors from visitors: ✔
 * ### Settings ###
    API Enabled: ✔ Force SSL: ✔ Currency: EUR (€) Currency Position:
   right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies:
   Product Types: external (external) grouped (grouped) simple (simple) variable(
   variable)

Viewing 1 replies (of 1 total)

 *  [mcsupport](https://wordpress.org/support/users/mcsupport/)
 * (@mcsupport)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/sync-only-completed-orders/#post-9054830)
 * Hi [@jgonzalezd](https://wordpress.org/support/users/jgonzalezd/),
 * Thanks for reaching out – and thank you so much for sending us all of this information
   upfront. It really helps us out with the trouble shooting process and is greatly
   appreciated!
 * To address your question, we have gotten a couple of reports about this behavior
   and I was able to replicate it on my end in a testing environment. I agree that
   it is confusing behavior that needs to be addressed. To get the ball rolling,
   I went ahead and passed this information along internally to allow our devs to
   take a look. I won’t be able to provide an estimated time frame for resolution,
   but this is an issue and we are looking into the best way to get that resolved.
 * Thanks again – please feel free to reach back out at any time to check for updates
   or ask any additional MailChimp for WooCommerce related questions.
 * Sincerely,
 * Pearl

Viewing 1 replies (of 1 total)

The topic ‘Sync only completed orders’ is closed to new replies.

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## Tags

 * [Order sync](https://wordpress.org/support/topic-tag/order-sync/)

 * 1 reply
 * 2 participants
 * Last reply from: [mcsupport](https://wordpress.org/support/users/mcsupport/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/sync-only-completed-orders/#post-9054830)
 * Status: not a support question