Title: Sync Pricing Issue
Last modified: July 23, 2024

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# Sync Pricing Issue

 *  Resolved [Luke](https://wordpress.org/support/users/lukedevries/)
 * (@lukedevries)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sync-pricing-issue/)
 * Hi, When my products sync across some products like the caladiums on the below
   page dont have prices showing on the website, after hours of testing I found 
   that the data syncing across is not bringing the “.00” part of the price.
 * So my only way to get the pricing to show and make the product sellable is to
   edit and add “.00” to the price.
 * Example: was “24” updated to “24.00” = fixed.
 * How can I fix this so I dont need to edit and add the “.00” for the products 
   that dont sycn fully? Is it something in the square setup?
 * Below is the screenshot how its loading:
 * product link: [https://plantsdirectnt.au/product/caladium-x-hortulanum/](https://plantsdirectnt.au/product/caladium-x-hortulanum/)
 * ![](https://wordpress.org/a74eb00d-1070-4cec-b087-35a912358d90)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsync-pricing-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Thread Starter [Luke](https://wordpress.org/support/users/lukedevries/)
 * (@lukedevries)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sync-pricing-issue/#post-17906360)
 * ![](https://i0.wp.com/plantsdirectnt.au/wp-content/uploads/2024/07/product-price-
   sync-issue.png?ssl=1)
 * image abovee
 *  Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
 * (@aqibkhan9)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sync-pricing-issue/#post-17906900)
 * Hello [@lukedevries](https://wordpress.org/support/users/lukedevries/)
 * Hope this finds you well.
 * Thank you so much for contacting Support team. We have acknowledged & reviewed
   your concern, We replicated this scenario on our end and everything seems to 
   work as indented. Moreover, we haven’t received any such complains until now.
 * Nevertheless, We do understand that you are facing this issue and we are determined
   to assist you. This seems to be a site specific issue, we suggest you to open
   a support ticket from our official website. So that you could connect directly
   to technical team and they will be able to provide you with an absolute resolution
   promptly.
 * Once again thank you for reaching out and explaining your issue in detail. Looking
   forward to assist you.
 * Thanks and regards,
   Support Team – WP Experts
 *  Thread Starter [Luke](https://wordpress.org/support/users/lukedevries/)
 * (@lukedevries)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sync-pricing-issue/#post-17908698)
 * Hi, its hard to find, you have a bunch of support links, I submitted a request
   but I dont know if its the right support portal??? Maybe provide a link to suport
   portal next time?
 *  Thread Starter [Luke](https://wordpress.org/support/users/lukedevries/)
 * (@lukedevries)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sync-pricing-issue/#post-17908700)
 * NUASUP-1603 is the support code.
 *  Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
 * (@aqibkhan9)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sync-pricing-issue/#post-17908997)
 * Hello [@lukedevries](https://wordpress.org/support/users/lukedevries/)
 * Good Day.
 * We have received your support request and have responded on it as well. We are
   looking forward to resolve this issue ASAP.
 * Furthermore, once we have an absolute resolution we will be posting it here for
   other users to benefit from it just in case they face the same.
 * Eager to assist you further.
 * Thanks and regards,
   Support Team – WP Experts
 *  Thread Starter [Luke](https://wordpress.org/support/users/lukedevries/)
 * (@lukedevries)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sync-pricing-issue/#post-17917540)
 * Quick update, Friday I got an email with this exact email below, this makes me
   really worried that Im not going to get my issue fixed, are they looking into
   it like they said after I provided logins??
 *  The below email has me really worried that support isnt real.
 * Why am I being asked how im going figuring out my issue after I was told they
   would fault find??
   Why did I need to request an update and then get this confusing
   email??
 * I have spend a number of hours figuring out this plugin to come across this final
   issue??
 * > Aqib Khan commented:
   > Hello 
   > Hope this finds you well.
   > We are writing to get an update on the issue you were experiencing. Are you
   > able to nail down the probable cause that was causing the issue?
   > We are determined to assist you further.
   > Thanks and regards,
   > Support Team – WP Experts
 *  Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
 * (@aqibkhan9)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sync-pricing-issue/#post-17918774)
 * Hello [@lukedevries](https://wordpress.org/support/users/lukedevries/)
 * Hope you are doing good.
 * Thank you for your recent update. It seems there might have been a mix-up, as
   we did not receive a response to the email sent on July 25th, since the email
   shows as sent from our end. The email you received was part of our effort to 
   follow up and ensure the issue is being addressed. We apologize if our communication
   made you feel otherwise.
 * After conducting thorough troubleshooting on your staging environment, we discovered
   that the issue was not caused by our plugin. To support this, we have sent you
   a screencast video demonstrating our findings. Despite this, we are fully committed
   to resolving the issue and have been actively seeking an update from you because
   we genuinely want to help.
 * We hope this clarifies our efforts and our dedication to resolving your issue.
   We are here to assist you and sincerely request that we keep the discussion within
   the support ticket until the issue is fully resolved.
 * Thank you for your patience and understanding. We appreciate your cooperation
   and are dedicated to ensuring your satisfaction.
 * Thanks and regards,
   Support Team – WP Experts
 *  Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
 * (@aqibkhan9)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/sync-pricing-issue/#post-17947598)
 * Hello [@lukedevries](https://wordpress.org/support/users/lukedevries/)
 * We hope you are doing well.
 * Thank you for bringing these issues to our attention. We wanted to update you
   on the recent improvements to our plugin. Previously, our plugin was syncing 
   non-zero values after the decimal point but not the zero values. In response 
   to the feedback, we’ve made the necessary adjustments, and the plugin now successfully
   syncs zero values as well. These changes will be included in our upcoming sprints.
 * Regarding the other issue you reported, where prices were not appearing on the
   site, we’ve thoroughly investigated and can confirm that this is not caused by
   our plugin. Instead, it appears to be due to a conflict with another plugin or
   theme. Our plugin is functioning as expected, syncing products and their details
   smoothly. We’ve shared a screencast video in your support ticket to demonstrate
   this.
 * We’ve provided detailed responses in the support ticket, including the resolution
   for the syncing issue.
 * As we believe your concerns have been addressed, we are marking this thread as
   resolved. However, if you have any further questions or concerns, please don’t
   hesitate to open a new thread or ticket with us.
 * Thank you for your understanding and continued support.
 * Best regards,
   Support Team – WP Experts

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Sync Pricing Issue’ is closed to new replies.

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## Tags

 * [PRICES](https://wordpress.org/support/topic-tag/prices/)

 * 8 replies
 * 2 participants
 * Last reply from: [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/sync-pricing-issue/#post-17947598)
 * Status: resolved