“Syncing data with the cloud” is not completing

  • Resolved notpoppy

    (@notpoppy)


    2 years, 8 months ago

    I just noticed several accounts which are obviously spam have been registered on my site despite having installed CleanTalk a few weeks ago.

    I tried to start a scan of users but the ‘Start check’ button at /wp-admin/users.php?page=ct_check_users is disabled.

    I had a look in the CleanTalk settings and noticed that where it says ‘Syncing data with the cloud. Usually, it takes a few seconds’ is never seems to connect and the icon next to it keeps spinning.

    I have subscribed and have an access key. I don’t know when it stopped working.

    (Incidentally, thank you for your help on this earlier question: https://ww.wp.xz.cn/support/topic/updated-to-6-17-now-authors-are-being-emailled-comments-how-to-stop-this/#post-17043354)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years, 8 months ago

    Hello,

    Is it possible to activate the ‘Complete deactivation’ option here:

    WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings ?

    If yes, then activate the option and deactivate the plugin on the “Plugins” page in the WordPress Dashboard. Then activate it.

    Did it help?

    Thread Starter notpoppy

    (@notpoppy)

    2 years, 8 months ago

    Yes that seems to have worked and I’ve been able to start a scan of the users. Many thanks!

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years, 8 months ago

    Glad that the issue was solved!

Viewing 3 replies - 1 through 3 (of 3 total)

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