Title: Syncing Does Not Work
Last modified: May 23, 2022

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# Syncing Does Not Work

 *  Resolved [maxcollector](https://wordpress.org/support/users/maxcollector/)
 * (@maxcollector)
 * [4 years ago](https://wordpress.org/support/topic/syncing-does-not-work/)
 * Hello. When I first installed the plugin everything worked fine populating my
   Facebook catalog. However, all further attempts over the past several months 
   to sync my WordPress store with Facebook to update my Facebook catalog with additional
   products have failed. Your plugin says it is syncing with Facebook but when I
   check my Facebook catalog, no additional products were added. Instead, it has
   only the products originally exported.
    -  This topic was modified 4 years ago by [maxcollector](https://wordpress.org/support/users/maxcollector/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [4 years ago](https://wordpress.org/support/topic/syncing-does-not-work/#post-15676433)
 * Hi [@maxcollector](https://wordpress.org/support/users/maxcollector/),
 * Thank you for reaching out to us.
 * We have tested this in our test environments and the product sync worked fine.
   Please make sure that the products have the required fields like description 
   and price for the sync to be successful.
    To know more about why the products
   were not synced can you please check the log from Facebook catalog>Logs. Each
   log file consists of the details of the failed products(in every 5 batches). 
   Here is a sample log file: [](https://i0.wp.com/i.imgur.com/aeHZK2l.png?ssl=1)

Viewing 1 replies (of 1 total)

The topic ‘Syncing Does Not Work’ is closed to new replies.

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## Tags

 * [facebook catalog](https://wordpress.org/support/topic-tag/facebook-catalog/)

 * 1 reply
 * 2 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/syncing-does-not-work/#post-15676433)
 * Status: resolved