Title: synchronize error & Use separate rows feature error
Last modified: January 13, 2026

---

# synchronize error & Use separate rows feature error

 *  Resolved [hyy9](https://wordpress.org/support/users/hyy9/)
 * (@hyy9)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/syncing-error-use-separate-rows-feature-error/)
 * Hi team,
 * I’m experiencing a couple of issues after upgrading to the latest version and
   was hoping you could help.
 * First, I’m unable to fully sync my data. The sync process consistently gets stuck
   at 23**%** and then shows an error message saying “Unexpected error occurred.**”**
 * Secondly, I have the “Use separate rows to show multiple products of an order”
   option switched on. However, for orders that only contain one product, the system
   is still displaying two rows instead of one.
 * Could you please advise what might be causing these issues and how they can be
   resolved?
 * Thanks in advance for your help.
    -  This topic was modified 4 months, 3 weeks ago by [hyy9](https://wordpress.org/support/users/hyy9/).
    -  This topic was modified 4 months, 3 weeks ago by [hyy9](https://wordpress.org/support/users/hyy9/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Md. Ibrahim Khalil](https://wordpress.org/support/users/mdibrahimk48/)
 * (@mdibrahimk48)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/syncing-error-use-separate-rows-feature-error/#post-18784477)
 * Thanks for reaching out! The sync error and the extra row issue can happen if
   the AppScript code isn’t updated. Could you please check if you’ve updated it
   after the latest plugin version?
 * If it’s already updated and the problem persists, please share a short screen-
   recorded video showing the process so we can understand better and help you fix
   it.
 *  Thread Starter [hyy9](https://wordpress.org/support/users/hyy9/)
 * (@hyy9)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/syncing-error-use-separate-rows-feature-error/#post-18785185)
 * Yes, I did update the AppScript – cant seem to upload screen-recorded video, 
   but here are some pictures: 
   1) snippet indicating the “unexpected error occurred”;
   and
 * 2) snippet of google sheet where displaying two rows instead for product of one
   
   [https://imgur.com/BQjMjOn](https://imgur.com/BQjMjOn)
 * > [View post on imgur.com](https://imgur.com/7sWzhBR)
 * > [View post on imgur.com](https://imgur.com/a/0Oj9smc)
    -  This reply was modified 4 months, 3 weeks ago by [hyy9](https://wordpress.org/support/users/hyy9/).
    -  This reply was modified 4 months, 3 weeks ago by [hyy9](https://wordpress.org/support/users/hyy9/).
 *  Thread Starter [hyy9](https://wordpress.org/support/users/hyy9/)
 * (@hyy9)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/syncing-error-use-separate-rows-feature-error/#post-18786593)
 * Hi there,
 * Just following up on the issue below.
 * At the moment, we’re unable to use the plugin, which has forced us into a manual
   workaround and added a significant amount of extra work on our end. This was 
   previously working without any issues until the recent update.
 * We followed the upgrade instructions, including updating the Apps Script, and
   I’ve even restarted the process from step one, but the problem persists with 
   the same result.
 * I’d really appreciate it if your team could look into this and advise on a solution
   as soon as possible, as this is impacting our day-to-day operations.
 * Thanks in advance for your support.
 *  Plugin Support [toukirwpdev](https://wordpress.org/support/users/toukirwpdev/)
 * (@toukirwpdev)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/syncing-error-use-separate-rows-feature-error/#post-18786688)
 * Hi,
 * We’ve reviewed the AppScript code and it’s working as expected. The sync issue
   is most likely related to a site timeout rather than any specific feature. A 
   quick check with your hosting provider regarding timeout limits should help, 
   and the sync is expected to complete successfully afterward.
 * Also, **“Use separate rows to show multiple products of an order”** is a premium
   feature. As per forum [guidelines](https://href.li/?https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products),
   support for commercial products isn’t permitted here. For assistance with the
   premium version, please contact us through our **official support channel**.

Viewing 4 replies - 1 through 4 (of 4 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsyncing-error-use-separate-rows-feature-error%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/order-sync-with-google-sheets-for-woocommerce/assets/icon.
   svg?rev=2912598)
 * [FlexOrder - Manage & Sync Orders with Google Sheets for WooCommerce](https://wordpress.org/plugins/order-sync-with-google-sheets-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/order-sync-with-google-sheets-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/order-sync-with-google-sheets-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/order-sync-with-google-sheets-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/order-sync-with-google-sheets-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/order-sync-with-google-sheets-for-woocommerce/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [toukirwpdev](https://wordpress.org/support/users/toukirwpdev/)
 * Last activity: [4 months, 3 weeks ago](https://wordpress.org/support/topic/syncing-error-use-separate-rows-feature-error/#post-18786688)
 * Status: resolved