Title: Syncing Issue Last modified: February 9, 2018 --- # Syncing Issue * Resolved [godthor](https://wordpress.org/support/users/godthor/) * (@godthor) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/) * This is a problem on all of my sites, but we’ll start with this one: [https://blogplayground.com](https://blogplayground.com) * I saw in another thread that if you walk through the reinstall steps that the syncing can be turned back on in this version of Disqus. So, I tried and when I go to Disqus to enter in the Installation Token I get an error. * > An error occurred trying to configure your site. Make sure the Disqus plugin > is installed and activated, and that your site is publicly accessible. * If you try the URL for the token: * `https://blogplayground.com/wp-json/disqus/v1/settings 10e78b5ad6ee32f9133d657a66e41813` * you get the following error: * `{"code":"rest_no_route","message":"No route was found matching the URL and request method","data":{"status":404}}` * Again, this is an issue on all of my sites, not just that one. Any help would be greatly appreciated. - This topic was modified 8 years, 3 months ago by [godthor](https://wordpress.org/support/users/godthor/). - This topic was modified 8 years, 3 months ago by [godthor](https://wordpress.org/support/users/godthor/). - This topic was modified 8 years, 3 months ago by [godthor](https://wordpress.org/support/users/godthor/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsyncing-issue%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Contributor [ryanv12](https://wordpress.org/support/users/ryanv12/) * (@ryanv12) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9958725) * That’s strange, since I do see this URL works when I curl it: [https://blogplayground.com/wp-json/disqus/v1/](https://blogplayground.com/wp-json/disqus/v1/) * Are you running WordPress multisite by chance? * Thread Starter [godthor](https://wordpress.org/support/users/godthor/) * (@godthor) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9959051) * Not multisite I’m afraid. I had also tried disabling W3 and my Redirection plugin to rule those out. * Thread Starter [godthor](https://wordpress.org/support/users/godthor/) * (@godthor) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9965471) * Also, for the record, neither of the two updates since this problem started has fixed the issue either. * Plugin Contributor [ryanv12](https://wordpress.org/support/users/ryanv12/) * (@ryanv12) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9966570) * It looks like we found the issue – our own servers are having issues with some https certificates and we’ll have a fix in shortly. I’ll update this thread when it’s fixed. * Plugin Contributor [ryanv12](https://wordpress.org/support/users/ryanv12/) * (@ryanv12) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9967492) * Try again now, this should be fixed! * [Junior Grossi](https://wordpress.org/support/users/jgrossi/) * (@jgrossi) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9967758) * Hey, first thanks for this plugin. * I’m also trying to sync my Disqus comments to WP comments. I tried the automatically config but when I paste this installation token into Disqus `http://159.65.43.119/ wp-json/disqus/v1/settings 4faa76a9e78ff1fd1b57b579951a032a` I get this error: * > An error occurred trying to configure your site. Make sure the Disqus plugin > is installed and activated, and that your site is publicly accessible. * Then I set up a new API application and set all the necessary keys: [http://snaps.jgrossi.com/2018-02-12-xuvkxyc31y.png](http://snaps.jgrossi.com/2018-02-12-xuvkxyc31y.png) * Then when trying to sync I get this: [http://snaps.jgrossi.com/2018-02-12-2s4fpkzwto.png](http://snaps.jgrossi.com/2018-02-12-2s4fpkzwto.png) and this [http://snaps.jgrossi.com/2018-02-12-tffu5qky26.png](http://snaps.jgrossi.com/2018-02-12-tffu5qky26.png) * Am I doing something wrong? Thanks for helping! * Plugin Contributor [ryanv12](https://wordpress.org/support/users/ryanv12/) * (@ryanv12) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9967770) * [@jgrossi](https://wordpress.org/support/users/jgrossi/) The two issues should be related – in both cases the Disqus servers need to contact your site to complete either the installation or syncing. * My first guess is that the IP address causes an issue, although at first glance it seems to resolve that host. I’ll take a closer look and post here again, but it doesn’t look like you are doing anything wrong. * That said, if you are able to access the same site from another domain, try installing from there and let us know. * [Junior Grossi](https://wordpress.org/support/users/jgrossi/) * (@jgrossi) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9967776) * [@ryanv12](https://wordpress.org/support/users/ryanv12/) thanks for the quick response. I’m gonna setup a domain for the server and try again. I let you know. * Thanks for helping. * [Junior Grossi](https://wordpress.org/support/users/jgrossi/) * (@jgrossi) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9967814) * [@ryanv12](https://wordpress.org/support/users/ryanv12/) thanks! I set up a domain and it’s working now! thanks for the tip. * [http://snaps.jgrossi.com/2018-02-12-tkx2tvlm0w.png](http://snaps.jgrossi.com/2018-02-12-tkx2tvlm0w.png) * Plugin Contributor [ryanv12](https://wordpress.org/support/users/ryanv12/) * (@ryanv12) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9967817) * Great, thanks for the feedback! I’ll figure out what issue we were having with the original hostname, and if we can address it. * Thread Starter [godthor](https://wordpress.org/support/users/godthor/) * (@godthor) * [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9969680) * Looks like things are fixed now. Thanks for the help. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Syncing Issue’ is closed to new replies. * ![](https://ps.w.org/disqus-comment-system/assets/icon.svg?rev=1636350) * [Disqus Comment System](https://wordpress.org/plugins/disqus-comment-system/) * [Frequently Asked Questions](https://wordpress.org/plugins/disqus-comment-system/#faq) * [Support Threads](https://wordpress.org/support/plugin/disqus-comment-system/) * [Active Topics](https://wordpress.org/support/plugin/disqus-comment-system/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/disqus-comment-system/unresolved/) * [Reviews](https://wordpress.org/support/plugin/disqus-comment-system/reviews/) * 11 replies * 3 participants * Last reply from: [godthor](https://wordpress.org/support/users/godthor/) * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/syncing-issue/#post-9969680) * Status: resolved