Title: Syncing issues
Last modified: October 8, 2024

---

# Syncing issues

 *  Resolved [Nate1](https://wordpress.org/support/users/nate1/)
 * (@nate1)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/syncing-issues-5/)
 *     ```wp-block-code
       Hello, We are getting a bunch of errors with syncing, and about 10% of the contacts are not referenced in Hubspot.I've had a look at the properties, and customer group appears to have the values listed. But it refuses to work? How do we solve these errors? And is it likely that this is related to the contacts not being listed in Hubspot. One error coming through is as per below:a:3:{s:11:"status_code";i:400;s:8:"response";s:11:"Bad Request";s:4:"body";O:8:"stdClass":4:{s:6:"status";s:5:"error";s:7:"message";s:36:"Errors found processing batch update";s:13:"correlationId";s:36:"55312748-7563-4596-9d10-79769066da02";s:15:"failureMessages";a:1:{i:0;O:8:"stdClass":2:{s:5:"index";i:0;s:24:"propertyValidationResult";O:8:"stdClass":4:{s:7:"isValid";b:0;s:7:"message";s:483:"customer was not one of the allowed options: [label: "General"value: "General"display_order: 0double_data: 0.0hidden: falseread_only: false, label: "Wholesale"value: "Wholesale"display_order: 1double_data: 0.0hidden: falseread_only: false, label: "Guest"value: "Guest"display_order: 2double_data: 0.0hidden: falsedescription: ""read_only: false, label: "Customer"value: "Customer"display_order: 3double_data: 0.0hidden: falsedescription: ""read_only: false]";s:5:"error";s:14:"INVALID_OPTION";s:4:"name";s:14:"customer_group";}}}}}
       ```
   

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [MakeWebBetter](https://wordpress.org/support/users/makewebbetter/)
 * (@makewebbetter)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/syncing-issues-5/#post-18080914)
 * Hello,
   We have reviewed the error that you shared and it seems the property values
   for customer_group property are not synchronized between the site and HubSpot,
   The value names are different which is creating a conflict between syncing the
   contact.
 * Please check the values or you can connect with our support team at [support@makewebbetter.com](https://wordpress.org/support/topic/syncing-issues-5/support@makewebbetter.com?output_format=md).
   If you have any further questions or concerns, don’t hesitate to reach out.
 * Thank you
 *  Thread Starter [Nate1](https://wordpress.org/support/users/nate1/)
 * (@nate1)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/syncing-issues-5/#post-18082340)
 * Hello, 
   I’ve resolved those syncing issues – not sure where some of the data 
   has come from, but been able to tidy it up. The syncing between the site and 
   hubspot has still been unreliable. 2/3 sites sync’d with actioning the Sync Deals
   option against orders. However one site refused to, around 50% of the orders 
   wouldn’t sync, with no clear logical pattern as to why, and when. Upon investigation,
   the Orders had database flags for “hubwoo_ecomm_deal_created” = YesBut no deal
   Id, I checked Huspot and those deals/orders did not exist. Removing the database
   flag “hubwoo_ecomm_deal_created”, and re-syncing fixed that issue.

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [Nate1](https://wordpress.org/support/users/nate1/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/syncing-issues-5/#post-18082340)
 * Status: resolved