Title: SyntaxError when trying to create report
Last modified: March 15, 2025

---

# SyntaxError when trying to create report

 *  Resolved [pubfut](https://wordpress.org/support/users/pubfut/)
 * (@pubfut)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/syntaxerror-when-trying-to-create-report/)
 * Since March 11 reports could not be created anymore. The error message when I
   try to create them manually is: SyntaxError: JSON.parse: unexpected character
   at line 1 column 1 of the JSON data
 * On Matomo Dashboard no reports are displayed at all. Matomo version in use is
   5.2.2.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/)
 * (@dizzyatinnocraft)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/syntaxerror-when-trying-to-create-report/#post-18362907)
 * Hi [@pubfut](https://wordpress.org/support/users/pubfut/), can you explain what
   you mean by creating reports manually? Are you using the CustomReports plugin,
   or do you mean when you add a pre-existing report to the dashboard for display?
 * Can you tell me if it is just the dashboard in `Matomo Analytics > Reporting`
   that doesn’t display? Do reports in other screens display, eg, `Matomo Analytics
   > Reporting > Visitors > Overview`?
 *  Thread Starter [pubfut](https://wordpress.org/support/users/pubfut/)
 * (@pubfut)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/syntaxerror-when-trying-to-create-report/#post-18363005)
 * Thank you for your fast reply! Here is what I do:
    - Go to menu item Matomo/Diagnose
    - Klick Tab “Troubleshooting”
    - Click Button “Archive reports”
 * Then I get to a page with code an the error message “SyntaxError: JSON.parse:
   unexpected character at line 1 column 1 of the JSON data” on top.
 * However, having repeated these steps now I notice that the data is displayed 
   again in the Dashboard and also at `Matomo Analytics > Reporting > Visitors >
   Overview`. It seems that the issue has gone away. Resolving.
 *  Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/)
 * (@dizzyatinnocraft)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/syntaxerror-when-trying-to-create-report/#post-18363008)
 * [@pubfut](https://wordpress.org/support/users/pubfut/) I see, the “SyntaxError:
   JSON.parse: unexpected character at line 1 column 1 of the JSON data” error is
   an ignorable error that occurs on some hosting providers. For some hosting providers,
   WordPress doesn’t return the archiving result in the right format for some reason,
   and Matomo for WordPress can’t tell if manual archiving succeeded or not. As 
   long as reports display, though, everything should be fine.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘SyntaxError when trying to create report’ is closed to new replies.

 * ![](https://ps.w.org/matomo/assets/icon-256x256.png?rev=3531741)
 * [Matomo Analytics - Powerful, Privacy-First Insights for WordPress](https://wordpress.org/plugins/matomo/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/matomo/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/matomo/)
 * [Active Topics](https://wordpress.org/support/plugin/matomo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/matomo/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/matomo/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/syntaxerror-when-trying-to-create-report/#post-18363008)
 * Status: resolved