Title: TaxJar API request validation Last modified: September 10, 2022 --- # TaxJar API request validation * Resolved [wafa1999](https://wordpress.org/support/users/wafa1999/) * (@wafa1999) * [3 years, 9 months ago](https://wordpress.org/support/topic/taxjar-api-request-validation/) * Hi . Given below is the taxes log . The taxes are not calculating for any orders, could you please check and solve this issue . I have woocommerce shipping and tax plugin installed and jetpack connected . But the taxes are not calculated. * ``` 09-09-2022 @ 21:35:13 - API request is in good format. (WCS Tax) 09-09-2022 @ 21:35:13 - Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"CA","from_zip":"92705","from_city":"Santa Ana","from_street":"1424 E Wilshire","to_country":"US","to_state":"DE","to_zip":"99666","to_city":"Sheldon Point","to_street":"4878 Jerry Toth Drive","shipping":"7.75","plugin":"woo","line_items":[{"id":"1548-47af47286c84faee1a83a723b4ab31d7","quantity":1,"product_tax_code":"","unit_price":"29","discount":"0"}]} (WCS Tax) 09-09-2022 @ 21:35:13 - Retrieved the error from the cache. (WCS Tax) 09-09-2022 @ 21:35:13 - Received: (WCS Tax) 09-09-2022 @ 21:35:16 - :::: TaxJar Plugin requested :::: (WCS Tax) 09-09-2022 @ 21:35:16 - :::: TaxJar API called :::: (WCS Tax) 09-09-2022 @ 21:35:16 - :::: TaxJar API request validation :::: (WCS Tax) 09-09-2022 @ 21:35:16 - API request is in good format. (WCS Tax) 09-09-2022 @ 21:35:16 - Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"CA","from_zip":"92705","from_city":"Santa Ana","from_street":"1424 E Wilshire","to_country":"US","to_state":"AK","to_zip":"99666","to_city":"Sheldon Point","to_street":"4878 Jerry Toth Drive","shipping":"7.75","plugin":"woo","line_items":[{"id":"1548-47af47286c84faee1a83a723b4ab31d7","quantity":1,"product_tax_code":"","unit_price":"29","discount":"0"}]} (WCS Tax) 09-09-2022 @ 21:35:17 - Received: {"tax":{"amount_to_collect":0,"freight_taxable":true,"has_nexus":false,"order_total_amount":36.75,"rate":0,"shipping":7.75,"tax_source":null,"taxable_amount":0}} (WCS Tax) ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftaxjar-api-request-validation%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 9 months ago](https://wordpress.org/support/topic/taxjar-api-request-validation/#post-15997581) * Hi there, * Can you please share the system status report as well and some screenshots of your tax settings/setup? * You can find it via WooCommerce > Status. Select “Get system report” and then“ Copy for support”.  Once you’ve done that, paste it here in your response. * Thread Starter [wafa1999](https://wordpress.org/support/users/wafa1999/) * (@wafa1999) * [3 years, 9 months ago](https://wordpress.org/support/topic/taxjar-api-request-validation/#post-15997697) * Hi , Here it is ; * ``` ### WordPress Environment ### WordPress address (URL): https://www.medicalterpenes.com Site address (URL): https://www.medicalterpenes.com WC Version: 6.4.1 REST API Version: ✔ 6.4.1 WC Blocks Version: ✔ 7.2.2 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.3.2 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.4.1 WC Database Prefix: wpmm_ Total Database Size: 93.99MB Database Data Size: 73.06MB Database Index Size: 20.93MB wpmm_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB wpmm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpmm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpmm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpmm_woocommerce_order_items: Data: 0.20MB + Index: 0.08MB + Engine InnoDB wpmm_woocommerce_order_itemmeta: Data: 2.52MB + Index: 1.97MB + Engine InnoDB wpmm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpmm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpmm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + 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wpmm_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpmm_yoast_seo_links: Data: 0.11MB + Index: 0.09MB + Engine InnoDB wpmm_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 2738 customize_changeset: 13 custom_css: 1 elementor_library: 31 nav_menu_item: 16 oembed_cache: 1 page: 25 popup: 6 popup_theme: 9 post: 59 product: 123 product_variation: 1662 revision: 442 shop_coupon: 10 shop_order: 1004 shop_order_refund: 16 wcpa_pt_forms: 1 wc_product_table: 1 whols_user_request: 15 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ❌Error messages should not be shown to visitors. ### Active Plugins (49) ### Woocommerce Credit Card Payment Extension.: by Quickcard – 1.1.1 Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: by PI Websolution – 2.1.33 Astra Pro: by Brainstorm Force – 3.5.4 Astra Bulk Edit: by Brainstorm Force – 1.2.6 Astra Widgets: by 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WooCommerce – 3.1.0 WooCommerce: by Automattic – 6.4.1 (update to version 6.8.2 is available) Wordfence Security: by Wordfence – 7.5.10 WordPress Popular Posts: by Hector Cabrera – 5.5.1 Yoast SEO: by Team Yoast – 18.8 WP Mail SMTP: by WPForms – 3.4.0 Smart Coupons For WooCommerce Coupons: by WebToffee – 1.4.0 YITH WooCommerce Affiliates Premium: by YITH – 2.1.1 ### Inactive Plugins (7) ### All-in-One WP Migration: by ServMask – 7.59 Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5 BIALTY - Bulk Image Alt Text (Alt tag, Alt Attribute) with Yoast SEO + WooCommerce: by Pagup – 1.4.5.1 Rank Math SEO: by Rank Math – 1.0.96 Redirection: by John Godley – 5.2.3 SiteGround Optimizer: by SiteGround – 7.2.0 WP File Manager: by mndpsingh287 – 7.1.5 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: by – 1.7.2 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #16 - /products/ Cart: #17 - /cart/ Checkout: #18 - /checkout/ My account: #19 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Astra Version: 3.7.10 (update to version 3.9.2 is available) Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Square ### Environment: Production Tokenization Enabled: Debug Mode: Off ### Action Scheduler ### Complete: 3,906 Oldest: 2022-08-10 16:58:21 +0000 Newest: 2022-09-10 16:15:36 +0000 Pending: 5 Oldest: 2022-09-10 17:00:56 +0000 Newest: 2022-09-15 00:04:48 +0000 ### Status report information ### Generated at: 2022-09-10 08:43:27 -08:00 ``` * Here is the screennshots : * [https://prnt.sc/266sGYQ_eQe7](https://prnt.sc/266sGYQ_eQe7) [https://prnt.sc/qapqD_WCWmhg](https://prnt.sc/qapqD_WCWmhg) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 9 months ago](https://wordpress.org/support/topic/taxjar-api-request-validation/#post-15997733) * Your settings are as they should be, I tried test ordering something from your site and these errors showed up: [https://i.imgur.com/u1aA3BP.png](https://i.imgur.com/u1aA3BP.png) * Something is not allowing the tax API from working properly, I can see you have many plugins enabled. * Can you try disabling all of them and keeping just WooCommerce? Also, please check this guide on [How to Test for Plugin and Theme Conflicts](https://woocommerce.com/document/how-to-test-for-conflicts/). * Let us know how it goes. 🙂 * Thread Starter [wafa1999](https://wordpress.org/support/users/wafa1999/) * (@wafa1999) * [3 years, 9 months ago](https://wordpress.org/support/topic/taxjar-api-request-validation/#post-15998263) * Hi . Its not possible to disable plugin and theme now , since the site is running and there is continous customers in our site . Is there any other solution you can suggest ? * [Martyn J. a11n](https://wordpress.org/support/users/martynmjones/) * (@martynmjones) * [3 years, 9 months ago](https://wordpress.org/support/topic/taxjar-api-request-validation/#post-15998694) * Hey [@wafa1999](https://wordpress.org/support/users/wafa1999/), * > Its not possible to disable plugin and theme now , since the site is running > and there is continous customers in our site . Is there any other solution > you can suggest ? * Your web host may offer a staging website where you can run tests on a duplicate version of your website so I would recommend reaching out to them to confirm if they do. * If not then you could use the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin to quickly create a staging website where you’ll be able to run the [conflict test](https://woocommerce.com/document/how-to-test-for-conflicts/). * Please let us know how you get on with that! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘TaxJar API request validation’ is closed to new replies. * ![](https://ps.w.org/woocommerce-services/assets/icon-256x256.png?rev=3234419) * [WooCommerce Tax (formerly WooCommerce Shipping & Tax)](https://wordpress.org/plugins/woocommerce-services/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-services/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-services/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-services/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-services/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-services/reviews/) * 5 replies * 3 participants * Last reply from: [Martyn J. a11n](https://wordpress.org/support/users/martynmjones/) * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/taxjar-api-request-validation/#post-15998694) * Status: resolved