Title: Technical error attached file
Last modified: May 11, 2025

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# Technical error attached file

 *  Resolved [moshe](https://wordpress.org/support/users/moshe1111/)
 * (@moshe1111)
 * [1 year ago](https://wordpress.org/support/topic/technical-error-attached-file/)
 * It seems that after saving the newsletter (in the middle of editing) the attachment
   disappears, including after attempting to send the file disappears, it will not
   be sent to the final recipients until you attach it again.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [Ramouz](https://wordpress.org/support/users/ramouz/)
 * (@ramouz)
 * [1 year ago](https://wordpress.org/support/topic/technical-error-attached-file/#post-18465975)
 * Hi Moshe,
 * We’re working on this issue as we confirm that it is happening on our end as 
   well. We will reply back to you once it’s resolved.
 *  Plugin Support [Ramouz](https://wordpress.org/support/users/ramouz/)
 * (@ramouz)
 * [1 year ago](https://wordpress.org/support/topic/technical-error-attached-file/#post-18469717)
 * After much consideration, we decided to leave it as it is since it’s by design.
   We would have to completely change the attachment system, and make it depend 
   on storing the attachments on the server/hosting, if we were to have this working
   differently. What we did is add a warning message there that will warn users 
   about attachments not being saved if they save a draft without sending it first.
 *  Thread Starter [moshe](https://wordpress.org/support/users/moshe1111/)
 * (@moshe1111)
 * [1 year ago](https://wordpress.org/support/topic/technical-error-attached-file/#post-18470886)
 * Thank you!
   Is this final or temporary?
 *  Plugin Support [Ramouz](https://wordpress.org/support/users/ramouz/)
 * (@ramouz)
 * [1 year ago](https://wordpress.org/support/topic/technical-error-attached-file/#post-18471331)
 * For now, we won’t be updating this feature and will keep it as is since it is
   working as intended. I apologise that it’s not what you were looking for but 
   our warning message should help future situations.
 *  Thread Starter [moshe](https://wordpress.org/support/users/moshe1111/)
 * (@moshe1111)
 * [1 year ago](https://wordpress.org/support/topic/technical-error-attached-file/#post-18482467)
 * Hi, I’ve been trying to send for a while and every time I try to add a file, 
   the Add to Sender button suddenly turns gray.
   It’s actually a bit of a problem
   with my weekly mailing today that was rejected.I’d appreciate it if you noticed
   this bug on yours too.
 *  Thread Starter [moshe](https://wordpress.org/support/users/moshe1111/)
 * (@moshe1111)
 * [1 year ago](https://wordpress.org/support/topic/technical-error-attached-file/#post-18482468)
 * After I clicked on subscriber update count, it went back to being a clickable
   button for a few seconds.
 *  Plugin Support [Ramouz](https://wordpress.org/support/users/ramouz/)
 * (@ramouz)
 * [1 year ago](https://wordpress.org/support/topic/technical-error-attached-file/#post-18482894)
 * Hi [@moshe1111](https://wordpress.org/support/users/moshe1111/) – could you let
   us know what is the Add to Sender button? Where do you see that as I don’t think
   we have such a button.
 * The Queue Newsletter button does become grey when it is updating the preview 
   of the newsletter, but it should be a quick process. I haven’t seen it become
   grey when adding an attachment.
 * What is the size of your attachment?
 * And, can you try in a new newsletter, clean content (nothing in there), without
   any shortcode or HTML and see if it happens again?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Technical error attached file’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [Ramouz](https://wordpress.org/support/users/ramouz/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/technical-error-attached-file/#post-18482894)
 * Status: resolved