Title: Technical issue Last modified: September 5, 2025 --- # Technical issue * Resolved [me1xx2](https://wordpress.org/support/users/me1xx2/) * (@me1xx2) * [9 months, 1 week ago](https://wordpress.org/support/topic/technical-issue-19/) * Hi, * my site has currently an issue. This is the error log. Can you say what the error causes? Is it a woocommerce problem?Fehler-Details * Ein Fehler vom Typ E_ERROR wurde in der Zeile 32 der Datei/wp-content/plugins/ mailpoet/vendor-prefixed/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter. php verursacht. Fehlermeldung: Uncaught MailPoet\Doctrine\WPDB\Exceptions\QueryException: Lock wait timeout exceeded; try restarting transaction in/wp-content/plugins/ mailpoet/lib/Doctrine/WPDB/Connection.php:132 Stack trace: 0/wp-content/plugins/ mailpoet/lib/Doctrine/WPDB/Connection.php(123): MailPoet\Doctrine\WPDB\Connection- >handleQueryError() 1/wp-content/plugins/mailpoet/lib/Doctrine/WPDB/Connection. php(35): MailPoet\Doctrine\WPDB\Connection->runQuery(‘\n DELETE F…’) 2/wp-content/ plugins/mailpoet/lib/Doctrine/WPDB/Statement.php(71): MailPoet\Doctrine\WPDB\ Connection->query(‘\n DELETE F…’) 3/wp-content/plugins/mailpoet/vendor-prefixed/ doctrine/dbal/src/Connection.php(471): MailPoet\Doctrine\WPDB\Statement->execute() 4/wp-content/plugins/mailpoet/lib/Logging/LogRepository.php(98): MailPoetVendor\ Doctrine\DBAL\Connection->executeStatement(‘\n DELETE F…’, Array, Array) 5/wp- content/plugins/mailpoet/lib/Logging/LogHandler.php(69): MailPoet\Logging\LogRepository- >purgeOldLogs(30, 1000) 6/wp-content/plugins/mailpoet/lib/Logging/LogHandler. php(57): MailPoet\Logging\LogHandler->purgeOldLogs() 7/wp-content/plugins/mailpoet/ vendor-prefixed/monolog/monolog/src/Monolog/Handler/AbstractProcessingHandler. php(18): MailPoet\Logging\LogHandler->write(Array) 8/wp-content/plugins/mailpoet/ vendor-prefixed/monolog/monolog/src/Monolog/Logger.php(149): MailPoetVendor\Monolog\ Handler\AbstractProcessingHandler->handle(Array) 9/wp-content/plugins/mailpoet/ vendor-prefixed/monolog/monolog/src/Monolog/Logger.php(249): MailPoetVendor\Monolog\ Logger->addRecord(100, ‘Personalization…’, Array) 10/wp-content/plugins/mailpoet/ lib/EmailEditor/Integrations/MailPoet/Logger.php(110): MailPoetVendor\Monolog\ Logger->debug(‘Personalization…’, Array) 11/wp-content/plugins/mailpoet/vendor/ woocommerce/email-editor/src/Engine/Logger/class-email-editor-logger.php(35): MailPoet\EmailEditor\Integrations\MailPoet\Logger->debug(‘Personalization…’, Array) 12/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/ PersonalizationTags/class-personalization-tags-registry.php(30): Automattic\WooCommerce\ EmailEditor\Engine\Logger\Email_Editor_Logger->debug(‘Personalization…’, Array) 13/wp-content/plugins/mailpoet/lib/EmailEditor/Integrations/MailPoet/PersonalizationTagManager. php(78): Automattic\WooCommerce\EmailEditor\Engine\PersonalizationTags\Personalization_Tags_Registry- >register(Object(Automattic\WooCommerce\EmailEditor\Engine\PersonalizationTags\ Personalization_Tag)) 14/wp-includes/class-wp-hook.php(324): MailPoet\EmailEditor\ Integrations\MailPoet\PersonalizationTagManager->MailPoet\EmailEditor\Integrations\ MailPoet{closure}(Object(Automattic\WooCommerce\EmailEditor\Engine\PersonalizationTags\ Personalization_Tags_Registry)) 15/wp-includes/plugin.php(205): WP_Hook->apply_filters( Object(Automattic\WooCommerce\EmailEditor\Engine\PersonalizationTags\Personalization_Tags_Registry), Array) 16/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/ PersonalizationTags/class-personalization-tags-registry.php(14): apply_filters(‘ woocommerce_ema…’, Object(Automattic\WooCommerce\EmailEditor\Engine\PersonalizationTags\ Personalization_Tags_Registry)) 17/wp-content/plugins/mailpoet/vendor/woocommerce/ email-editor/src/Engine/class-email-editor.php(81): Automattic\WooCommerce\EmailEditor\ Engine\PersonalizationTags\Personalization_Tags_Registry->initialize() 18/wp- content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/class-email- editor.php(45): Automattic\WooCommerce\EmailEditor\Engine\Email_Editor->register_personalization_tags() 19/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/class-bootstrap. php(40): Automattic\WooCommerce\EmailEditor\Engine\Email_Editor->initialize() 20/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\EmailEditor\Bootstrap- >initialize(”) 21/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters( NULL, Array) 22/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 23/wp- settings.php(727): do_action(‘init’) 24/wp-config.php(104): require_once(‘/pages/ 0b/e8/d0…’) 25/wp-load.php(50): require_once(‘/pages/0b/e8/d0…’) 26/wp-admin/ admin.php(35): require_once(‘/pages/0b/e8/d0…’) 27 {main} * Next MailPoetVendor\Doctrine\DBAL\Exception\LockWaitTimeoutException: An exception occurred while executing a query: Lock wait timeout exceeded; try restarting transaction in/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/src/ Driver/API/MySQL/ExceptionConverter.php:32 Stack trace: 0/wp-content/plugins/ mailpoet/vendor-prefixed/doctrine/dbal/src/Connection.php(821): MailPoetVendor\ Doctrine\DBAL\Driver\API\MySQL\ExceptionConverter->convert(Object(MailPoet\Doctrine\ WPDB\Exceptions\QueryException), Object(MailPoetVendor\Doctrine\DBAL\Query)) 1/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/src/Connection.php( 793): MailPoetVendor\Doctrine\DBAL\Connection->handleDriverException(Object(MailPoet\ Doctrine\WPDB\Exceptions\QueryException), Object(MailPoetVendor\Doctrine\DBAL\ Query)) 2/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/src/Connection. php(475): MailPoetVendor\Doctrine\DBAL\Connection->convertExceptionDuringQuery( Object(MailPoet\Doctrine\WPDB\Exceptions\QueryException), ‘\n DELETE F…’, Array, Array) 3/wp-content/plugins/mailpoet/lib/Logging/LogRepository.php(98): MailPoetVendor\ Doctrine\DBAL\Connection->executeStatement(‘\n DELETE F…’, Array, Array) 4/wp- content/plugins/mailpoet/lib/Logging/LogHandler.php(69): MailPoet\Logging\LogRepository- >purgeOldLogs(30, 1000) 5/wp-content/plugins/mailpoet/lib/Logging/LogHandler. php(57): MailPoet\Logging\LogHandler->purgeOldLogs() 6/wp-content/plugins/mailpoet/ vendor-prefixed/monolog/monolog/src/Monolog/Handler/AbstractProcessingHandler. php(18): MailPoet\Logging\LogHandler->write(Array) 7/wp-content/plugins/mailpoet/ vendor-prefixed/monolog/monolog/src/Monolog/Logger.php(149): MailPoetVendor\Monolog\ Handler\AbstractProcessingHandler->handle(Array) 8/wp-content/plugins/mailpoet/ vendor-prefixed/monolog/monolog/src/Monolog/Logger.php(249): MailPoetVendor\Monolog\ Logger->addRecord(100, ‘Personalization…’, Array) 9/wp-content/plugins/mailpoet/ lib/EmailEditor/Integrations/MailPoet/Logger.php(110): MailPoetVendor\Monolog\ Logger->debug(‘Personalization…’, Array) 10/wp-content/plugins/mailpoet/vendor/ woocommerce/email-editor/src/Engine/Logger/class-email-editor-logger.php(35): MailPoet\EmailEditor\Integrations\MailPoet\Logger->debug(‘Personalization…’, Array) 11/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/ PersonalizationTags/class-personalization-tags-registry.php(30): Automattic\WooCommerce\ EmailEditor\Engine\Logger\Email_Editor_Logger->debug(‘Personalization…’, Array) 12/wp-content/plugins/mailpoet/lib/EmailEditor/Integrations/MailPoet/PersonalizationTagManager. php(78): Automattic\WooCommerce\EmailEditor\Engine\PersonalizationTags\Personalization_Tags_Registry- >register(Object(Automattic\WooCommerce\EmailEditor\Engine\PersonalizationTags\ Personalization_Tag)) 13/wp-includes/class-wp-hook.php(324): MailPoet\EmailEditor\ Integrations\MailPoet\PersonalizationTagManager->MailPoet\EmailEditor\Integrations\ MailPoet{closure}(Object(Automattic\WooCommerce\EmailEditor\Engine\PersonalizationTags\ Personalization_Tags_Registry)) 14/wp-includes/plugin.php(205): WP_Hook->apply_filters( Object(Automattic\WooCommerce\EmailEditor\Engine\PersonalizationTags\Personalization_Tags_Registry), Array) 15/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/ PersonalizationTags/class-personalization-tags-registry.php(14): apply_filters(‘ woocommerce_ema…’, Object(Automattic\WooCommerce\EmailEditor\Engine\PersonalizationTags\ Personalization_Tags_Registry)) 16/wp-content/plugins/mailpoet/vendor/woocommerce/ email-editor/src/Engine/class-email-editor.php(81): Automattic\WooCommerce\EmailEditor\ Engine\PersonalizationTags\Personalization_Tags_Registry->initialize() 17/wp- content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/class-email- editor.php(45): Automattic\WooCommerce\EmailEditor\Engine\Email_Editor->register_personalization_tags() 18/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/class-bootstrap. php(40): Automattic\WooCommerce\EmailEditor\Engine\Email_Editor->initialize() 19/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\EmailEditor\Bootstrap- >initialize(”) 20/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters( NULL, Array) 21/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 22/wp- settings.php(727): do_action(‘init’) 23/wp-config.php(104): require_once(‘/pages/ 0b/e8/d0…’) 24/wp-load.php(50): require_once(‘/pages/0b/e8/d0…’) 25/wp-admin/ admin.php(35): require_once(‘/pages/0b/e8/d0…’) 26 {main} * thrown Viewing 1 replies (of 1 total) * Plugin Support [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/) * (@geraltrivia) * [9 months ago](https://wordpress.org/support/topic/technical-issue-19/#post-18633494) * Hello there [@me1xx2](https://wordpress.org/support/users/me1xx2/) , * Thank you for reaching out to us. * Our devs actually discovered an issue with logs and are actively working on a fix. I believe this is related to the issue you are experiencing. * As a workaround, we discovered that changing the “Logging” setting to `Errors only` in `MailPoet > Settings > Advanced` should fix the issue. Our devs are already working on a fix that should be included on our next release today Tuesday, 9th. After the update, you should no longer experience this issue, even if you have logs set to `Everything`.If you’d like to clear the extra logging details caused by this issue in your database, you can remove older entries from the ` wp_mailpoet_log` table. The SQL query below should work to delete logs older than a month. * ```wp-block-code DELETE FROM wp_mailpoet_log WHERE created_at < '2025-08-03 14:24:03' ORDER BY id ASC LIMIT 1000 ``` * **Please, make sure to create a backup of your website before running this query.** * I hope this is helpful. Viewing 1 replies (of 1 total) The topic ‘Technical issue’ is closed to new replies. * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564) * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailpoet/) * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/) * 1 reply * 2 participants * Last reply from: [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/) * Last activity: [9 months ago](https://wordpress.org/support/topic/technical-issue-19/#post-18633494) * Status: resolved