Title: Technical Issues after Update
Last modified: August 7, 2023

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# Technical Issues after Update

 *  [alexd81928](https://wordpress.org/support/users/alexd81928/)
 * (@alexd81928)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/technical-issues-after-update/)
 * Hi, we are working with Elementor Pro, Jet Elements, WooCommerce and WooCommerce
   subscriptions. We are facing some technical issues at the moment – after updating
   all plugins. 
 * **Problem #1:** When sharing some Site-Links with others (customers) they can
   open the link with my admin bar on top and the name (when displaying) says “Hi,
   Alexander” instead of their name. Why is the admin-bar or my logged-in site shared?
 * **Problem #2: **When protecting sites with WC Subscriptions – site open to all
   members and then some parts are shown only for product buyers – it occurs that
   people cannot enter the product website after manually or with product buy getting
   the right membership plan. 
 * **Problem #3:** Some protected websites are visible for members – tested it with
   an customer account – and the next day it is offline again as if I hadn’t bought
   it. When opening the site, changing one thing and saving it again, everything
   is back to normal and customers can enter the website.
 * **Problem #4:** we used to work with dynamic attributes where e.g. the logged
   in person gets welcomed with “welcome, (user name)”. But for any reason people
   get shown the wrong names. How could that happen if the attribute definitely 
   says “welcome, (user name)”? 
 * These are very annoying issues and I do not get, where this all comes from due
   to the fact that we used to work with all the plugins perfectly in the past.
 * Kind regards
 * Alexander

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [traprenovatiebedrijf](https://wordpress.org/support/users/traprenovatiebedrijf/)
 * (@traprenovatiebedrijf)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/technical-issues-after-update/#post-16952801)
 * Looks like an issue with one of the plugins. Is there a caching plugin by any
   chance?
 *  [corrinarusso](https://wordpress.org/support/users/corrinarusso/)
 * (@corrinarusso)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/technical-issues-after-update/#post-16952822)
 * I’m going to assume that all your plugins, WordPress core, php etc are all up
   to date? And also you’re doing all this testing on a staging site?
 * Since you are paying for the Pro version of several plugins, reach out to their
   support team with your issues – this is _why_ you pay the license, for support.
 * Lastly, on your staging site, you need to dumb this site way down in order to
   troubleshoot properly. Turn off all plugins, install a default WordPress theme,
   and test the functionality of your site by re-Activating the plugins one-by-one.
 * Make sure you’re not using any caching.
 *  [imranwaheed1](https://wordpress.org/support/users/imranwaheed1/)
 * (@imranwaheed1)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/technical-issues-after-update/#post-16952893)
 * generate links when you are not logged in as an admin or as a regular user on
   your website. This way, the links won’t include your session information, and
   when your customers open the links, the website will correctly identify them 
   and display their names or the appropriate personalized content.
 *  Thread Starter [alexd81928](https://wordpress.org/support/users/alexd81928/)
 * (@alexd81928)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/technical-issues-after-update/#post-16953149)
 * [@traprenovatiebedrijf](https://wordpress.org/support/users/traprenovatiebedrijf/)
   yeah, we use WP Rocket as caching plugin.
 * [@corrinarusso](https://wordpress.org/support/users/corrinarusso/) thanks for
   that. The support just tells me the same … not really a cool job ^^
 * [@imranwaheed1](https://wordpress.org/support/users/imranwaheed1/) good one. 
   I will try that!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Technical Issues after Update’ is closed to new replies.

## Tags

 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 4 participants
 * Last reply from: [alexd81928](https://wordpress.org/support/users/alexd81928/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/technical-issues-after-update/#post-16953149)
 * Status: not resolved

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