Title: Technical support does not answer customer question
Last modified: June 24, 2021

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# Technical support does not answer customer question

 *  [Xavier Ecclésiaste](https://wordpress.org/support/users/xavierae/)
 * (@xavierae)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/technical-support-does-not-answer-customer-question/)
 * Hello team, we want to buy the bundle pack for your plugin, but we technical 
   support does not even answer the question of users and customers

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [WC Lovers](https://wordpress.org/support/users/wclovers/)
 * (@wclovers)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/technical-support-does-not-answer-customer-question/#post-14590840)
 * Where have you raised your queries?
 * Please do from here – [https://wclovers.com/pre-sale-queries/](https://wclovers.com/pre-sale-queries/)
 *  Thread Starter [Xavier Ecclésiaste](https://wordpress.org/support/users/xavierae/)
 * (@xavierae)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/technical-support-does-not-answer-customer-question/#post-14591526)
 * I have sent an email to the pre-sale service for more than 2 months I have never
   received a response
 *  Thread Starter [Xavier Ecclésiaste](https://wordpress.org/support/users/xavierae/)
 * (@xavierae)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/technical-support-does-not-answer-customer-question/#post-14591535)
 * Hello team, I would like to know some info on the plugin before buying it, my
   requests are:
 * – Is it possible to filter sellers that their area
    – Is technical support available
   24 hours a day in the event of a bug on the site ?
 *  Plugin Author [WC Lovers](https://wordpress.org/support/users/wclovers/)
 * (@wclovers)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/technical-support-does-not-answer-customer-question/#post-14592497)
 * > Is it possible to filter sellers that their area
 * Yes, there has GEO Location module.
 * > Is technical support available 24 hours a day in the event of a bug on the 
   > site ?
 * You will able to create premium support ticket and reply will be given within
   48 hours. There has no 24×7 support.
 *  Thread Starter [Xavier Ecclésiaste](https://wordpress.org/support/users/xavierae/)
 * (@xavierae)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/technical-support-does-not-answer-customer-question/#post-14596111)
 * Ok I tested but the geolocation does not work correctly when there is more than
   one store

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Technical support does not answer customer question’ is closed to new
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 * 5 replies
 * 2 participants
 * Last reply from: [Xavier Ecclésiaste](https://wordpress.org/support/users/xavierae/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/technical-support-does-not-answer-customer-question/#post-14596111)
 * Status: not resolved