Title: Technical Support POOR
Last modified: June 10, 2017

---

# Technical Support POOR

 *  [Casper434](https://wordpress.org/support/users/casper434/)
 * (@casper434)
 * [9 years ago](https://wordpress.org/support/topic/technical-support-poor/)
 * They took the live feed down for maintenance claiming that it would last about
   12 hours. It has now been 3 days and nothing works. This is the second time this
   happened. They are totally unresponsive when they have this kind of problem. 
   Will be looking for something better and more reliable

Viewing 1 replies (of 1 total)

 *  [LindzConnell](https://wordpress.org/support/users/lindzconnell/)
 * (@lindzconnell)
 * [9 years ago](https://wordpress.org/support/topic/technical-support-poor/#post-9216111)
 * Hi Casper,
 * We took down products on Thursday evening at 6:00 pm Pacific for maintenance 
   with the intention of them being down for 12 hours. We went a bit over that time
   frame but had the products back online within 14 hours.
 * We are aware that there are some bugs currently and are working to resolve them.
 * I do not see any emails to us from anyone named “Casper” currently, though, so
   I am not sure specifically what issues you are personally experiencing. Since
   it does not appear you have tried to contact us, I would suggest sending in an
   email as soon as possible to ensure we are already aware of whatever issues you
   are experiencing and to ensure we can alert you once they have been resolved.
 * Keep in mind our teams here, including both Support and Development, are busier
   than usual due to the migration of our products. Generally, we respond to emails
   within no more than 24 hours. However, with a surge in support calls and emails
   we may go outside that norm for a bit.
 * Thank you,
 * Lindz
    Diverse Solutions

Viewing 1 replies (of 1 total)

The topic ‘Technical Support POOR’ is closed to new replies.

 * ![](https://ps.w.org/dsidxpress/assets/icon-128x128.png?rev=2902025)
 * [Diverse Solutions IDX Real Estate Listings & MLS Search](https://wordpress.org/plugins/dsidxpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/dsidxpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/dsidxpress/)
 * [Active Topics](https://wordpress.org/support/plugin/dsidxpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/dsidxpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/dsidxpress/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [LindzConnell](https://wordpress.org/support/users/lindzconnell/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/technical-support-poor/#post-9216111)