Title: Temp directory issue
Last modified: August 22, 2016

---

# Temp directory issue

 *  Resolved [pschimmel](https://wordpress.org/support/users/pschimmel/)
 * (@pschimmel)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/temp-directory-issue/)
 * When I change my WordPress Options to use the post names as PermaLinks the creation
   of PDF files from my pages doesn’t work anymore. This is the error message I 
   get:
 * PHP Warning: is_dir(): open_basedir restriction in effect. File(..) is not within
   the allowed path(s): (C:/Inetpub/vhosts/engineeringsolutions.de\;C:\Windows\Temp\)
   in C:\Inetpub\vhosts\engineeringsolutions.de\gs-cms.com\wp-content\plugins\pdf-
   print\mpdf\mpdf.php on line 7508
 * Printing from pages works fine and if I change the wordpress link structure back
   to standard it also works!
 * Hope you can help.
 * [https://wordpress.org/plugins/pdf-print/](https://wordpress.org/plugins/pdf-print/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/temp-directory-issue/#post-5531378)
 * Hi,
 * We have received your query and it is now being processed. We will get back to
   you on this forum as soon as we can.
 * Regards,
    BestWebSoft Support Team
 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/temp-directory-issue/#post-5531467)
 * Hi pschimmel,
 * Unfortunately, it was impossible for us to reproduce the problem locally. Chances
   are, the problem is caused by your hosting’s settings.
 * Regards,
    BestWebSoft Support Team
 *  Thread Starter [pschimmel](https://wordpress.org/support/users/pschimmel/)
 * (@pschimmel)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/temp-directory-issue/#post-5531468)
 * Hello Support Team,
 * I guess you might be right. I realized that I have more issues with the rights
   of the temp directories which are propably caused by my hosting provider.
 * However I was able to resolve the issue by changing the php settings in the admin
   front end (Plesk) of my hosting provider.
 * Setting before:
    open_basedir: {WEBSPACEROOT}{/}{:}{TMP}{/} Setting after changing
   it (working) open_basedir: standard
 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/temp-directory-issue/#post-5531477)
 * Hi pschimmel,
 * You are welcome! We are glad that your problem has been resolved. Please feel
   free to contact us with any questions in future.
 * Regards,
    BestWebSoft Support Team

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Temp directory issue’ is closed to new replies.

 * ![](https://ps.w.org/pdf-print/assets/icon-256x256.gif?rev=2580392)
 * [PDF & Print by BestWebSoft - WordPress Posts and Pages PDF Generator Plugin](https://wordpress.org/plugins/pdf-print/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pdf-print/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pdf-print/)
 * [Active Topics](https://wordpress.org/support/plugin/pdf-print/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pdf-print/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pdf-print/reviews/)

## Tags

 * [open_basedir](https://wordpress.org/support/topic-tag/open_basedir/)
 * [temp](https://wordpress.org/support/topic-tag/temp/)

 * 4 replies
 * 2 participants
 * Last reply from: [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/temp-directory-issue/#post-5531477)
 * Status: resolved