Title: Template not recognized
Last modified: February 15, 2026

---

# Template not recognized

 *  [jianping cheng](https://wordpress.org/support/users/chengjianping/)
 * (@chengjianping)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/template-not-recognized/)
 * How can I get the ParcelWILL logistics information template to recognize my emails?
   Also, how do I add an email notification template for account deletion to the
   free plan?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftemplate-not-recognized%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * (@angelagrey)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/template-not-recognized/#post-18831965)
 * Hi,
 * Thank you for updating.
 * By default, if those custom email types are found under WooCommerce Settings 
   >> Emails, then those emails goes through our plugin’s Default Template – you
   can see [this guide](https://villatheme.com/knowledge-base/compatibility-scenarios-with-3rd-party-email-plugins/)
   or watch [this tutorial video](https://youtu.be/h9rVL052tyI?si=qy_wfYTkK0joTyfa&t=270).
 * We don’t have built-in template for 3rd plugin emails, but you can create one
   following [this guide](https://villatheme.com/knowledge-base/compatibility-scenarios-with-3rd-party-email-plugins/#3).
 * Best regards.

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftemplate-not-recognized%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/email-template-customizer-for-woo/assets/icon-256x256.gif?
   rev=3080872)
 * [Email Template Customizer for WooCommerce](https://wordpress.org/plugins/email-template-customizer-for-woo/)
 * [Support Threads](https://wordpress.org/support/plugin/email-template-customizer-for-woo/)
 * [Active Topics](https://wordpress.org/support/plugin/email-template-customizer-for-woo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-template-customizer-for-woo/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-template-customizer-for-woo/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * Last activity: [1 month, 2 weeks ago](https://wordpress.org/support/topic/template-not-recognized/#post-18831965)
 * Status: not resolved