Title: Temple éléments issues
Last modified: June 11, 2019

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# Temple éléments issues

 *  Resolved [aurelienboute](https://wordpress.org/support/users/aurelienboute/)
 * (@aurelienboute)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/temple-elements-issues/)
 * Hi,
 * First of all,Thanks à lot for your work, your plugin is awesome!
    However, I ‘
   ve got issue with the elementor template in the dashboard section : it doesn’t
   appear at all, the dashboard stays blank. Maybe, I miss something when à create
   the template ( I try with a section template and a page template in elementor
   but both don’t shown on the admin board)
 * Any idea To help ?
 * Regards,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftemple-elements-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [6 years, 11 months ago](https://wordpress.org/support/topic/temple-elements-issues/#post-11637562)
 * [@videousermanuals](https://wordpress.org/support/users/videousermanuals/) I’ve
   deleted your offer to login to your user’s site. I’m am 100% sure you mean well
   but please _never ask for credentials._ I have flagged your account temporarily.
   That just means that your post will need to be approved and @ notifications from
   you will not work.
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.**
 * It’s not necessary.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.
 *  Thread Starter [aurelienboute](https://wordpress.org/support/users/aurelienboute/)
 * (@aurelienboute)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/temple-elements-issues/#post-11644853)
 * Hi,
 * Excuse me ! I found the solution after posting my message to your forum. It was
   a plugin from elementor extras which created a conflict !
    Your plugin works 
   great and I very satisfy for my client !
 * Sorry to bothered you for nothing,
 * Regards,
 *  Plugin Author [Video User Manuals](https://wordpress.org/support/users/videousermanuals/)
 * (@videousermanuals)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/temple-elements-issues/#post-11646921)
 * Hi,
 * Thank you so much for letting us know and the kind words about the plugin.
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Temple éléments issues’ is closed to new replies.

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## Tags

 * [dashboard](https://wordpress.org/support/topic-tag/dashboard/)
 * [template](https://wordpress.org/support/topic-tag/template/)

 * 3 replies
 * 3 participants
 * Last reply from: [Video User Manuals](https://wordpress.org/support/users/videousermanuals/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/temple-elements-issues/#post-11646921)
 * Status: resolved