Title: Terms counting doesnt work Last modified: January 12, 2023 --- # Terms counting doesnt work * Resolved [drachires](https://wordpress.org/support/users/drachires/) * (@drachires) * [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/) * Hello, * firstly it appeared only on one value of Color attribute, but now I found out it happened also on 2 entire new attributes I created just few days ago. * Although products have those attribute terms, the total count of them in Products- >Attributes->”Specific attribute” is 0 for every term, although every term is added to 1 product. * Result of this (and thats why it is a problem for me) is also that my Product Linked Variations plugin malfunctions and doesnt show variations on product pages. * I tried Recounting terms and regenerating everything with your tools that could potentially help this, but nothing helps. I know its a issue that can somehow happen over time, because firstly I saw variations on those products, and now they disappeared. * Do you know what can be causing this please? Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [drachires](https://wordpress.org/support/users/drachires/) * (@drachires) * [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/#post-16368145) * One thing I found out now is that when I open the products under that term that shows 0 products, it will actually show the product that has that attribute term * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/#post-16377532) * Hi [@drachires](https://wordpress.org/support/users/drachires/) * Thanks for reaching out! * > firstly it appeared only on one value of Color attribute, but now I found out > it happened also on 2 entire new attributes I created just few days ago. * Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively? * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io) or [http://skitch.com/](http://skitch.com/). You can share the direct link to the image as a response to this topic. * Meanwhile, can you please try to switch to the [default Storefront theme](https://woocommerce.com/storefront/) and only WooCommerce plugin is enabled and see if this works? * If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this [guide](https://woocommerce.com/document/how-to-test-for-conflicts/) without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin. * If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here. * If this did not resolve the issue, please share your **System Status Report**, that will help us further troubleshoot. * You can find it via `WooCommerce > Status`. Select `Get system report` and then` Copy for support`. Once you’ve done that, you can paste it into your reply here. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * Let us know how it goes! * Thread Starter [drachires](https://wordpress.org/support/users/drachires/) * (@drachires) * [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/#post-16395987) * I think something is broken with the database … because I tried disabling the plugins that could interfere with this but nothing helped, I also tried to check the logs for you, for many days there are no errors and if I found any in past it wasnt rellevant at all, here is the system report (I could not insert it as a plain text, nothing happened after ctrl+v, so I sent it as a code, just letting you know that some people can be having the same problem): * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://goldencloud.sk Site address (URL): https://goldencloud.sk WC Version: 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Active Plugins (70) ### Polylang Pro: – 3.3 Barcode Printing for WooCommerce & Contact Form 7 - (demo): – 3.4.4 Add Polylang support for Customizer: – 1.4.5 Admin Columns Pro: – 6.0.3 Address correction autocomplete for Woo: – 1.1 Advanced Local Pickup for WooCommerce: – 1.5.1 FiboSearch - AJAX Search for WooCommerce (Pro): – 1.21.1 Checkout Countdown for WooCommerce: – 3.1.7 Payment Gateway Based Fees and Discounts for WooCommerce: – 2.9.0 Code Profiler Pro: – 1.5.3 CommerceGurus Commercekit: – 2.1.1 Cookie Notice & Compliance for GDPR / CCPA: – 2.4.5 Disable Bloat for WordPress & WooCommerce: – 3.1.11 Disable Gutenberg: – 2.8.1 Disable All WordPress Updates: – 1.7.1 EAN for WooCommerce: – 4.4.3 Easy Theme and Plugin Upgrades: – 2.0.2 Elegant Tabs for WooCommerce: – 3.1.2 Elementor Pro: – 3.10.2 Elementor: – 3.10.1 Filter Everything PRO: – 1.7.3 WP OPcache: – 4.1.4 Freesoul Deactivate Plugins: – 1.9.4.1 Astra Security Suite – Firewall & Malware Scan: – 0.2 Happy Elementor Addons Pro: – 2.7.1 Happy Elementor Addons: – 3.8.1 Heureka: – 1.0.3 WooCommerce Linked Variations by Iconic: – 1.4.1 Kirki Customizer Framework: – 4.0.24 MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: – 4.84 Mobile Assistant Connector: – 2.2.4 Neoship: – 3.0.0 Pdf Embed: – 0.2.7 Perfect Brands for WooCommerce: – 2.5.5 Polylang for WooCommerce: – 1.7 Safe SVG: – 2.0.3 Saved Addresses For WooCommerce: – 2.7.0 Scalability Pro: – 5.07 Smart Manager - WooCommerce Advanced Bulk Edit, Inventory Management & more...: – 7.4.0 Smart Product Review For WooCommerce: – 2.0.3 WooCommerce Thank You Page - NextMove: – 1.17.0 Theme and plugin translation for Polylang (TTfP): – 3.3.2 Product Gallery Slider for WooCommerce PRO: – 3.3.1 WooCommerce Order Filters: – 1.7 WebP Express: – 0.25.5 Widget Logic: – 5.10.4 CartBounty - Uloženie a obnovenie opustených košíkov pre WooCommerce: – 7.1.5 WooCommerce Checkout Field Editor: – 1.7.7 WOOCS - WooCommerce Currency Switcher: – 2.3.9.2 WooCommerce Order Status Control: – 1.14.0 WooCommerce Local Pickup Plus: – 2.10.0 Woocommerce Trust Pay Gateway: – 1.2.8 WooCommerce: – 7.3.0 Kybernaut ICO DIC: – 1.6.7 Asset CleanUp Pro: Page Speed Booster: – 1.2.2.9 WP Offload SES: – 1.5.6 WP Rocket: – 3.12.3.3 SEOPress PRO: – 6.2 SEOPress: – 6.2.0.2 WPify Woo: – 3.9.1 Sequential Order Numbers for WooCommerce: – 1.4.9 YayMail Addon for B2BKing: – 1.1 YayMail Addon for Conditional Logic: – 2.0 YayMail Addon for Order Cancellation Email to Customer: – 1.2 YayMail Addon for WooCommerce Smart Coupons: – 1.4 YayMail Addon for WooCommerce Stripe Gateway: – 1.1 YayMail Addon for YITH WooCommerce Stripe: – 1.3 YayMail Pro - WooCommerce Email Customizer: – 3.1.5 YITH Desktop Notifications for WooCommerce Premium: – 1.2.23 YITH WooCommerce PDF Invoices & Packing Slips Premium: – 3.4.0 ### Inactive Plugins (25) ### Advanced Order Export For WooCommerce: – 3.3.3 ATUM Action Logs: – 1.2.4 ATUM Export Pro: – 1.3.0 ATUM Inventory Management for WooCommerce: – 1.9.26.2 ATUM Multi-Inventory: – 1.7.2 B2BKing Core: – 4.2.38 B2BKing Pro: – 4.4.30 CartBounty Pro - Save and recover abandoned carts for WooCommerce: – 9.7.2 ePodací hárok: – 1.0.0 Estimate delivery date for WooCommerce: – 4.9.99 Live Chat by Customerly - FREE Live Chat & Video Live Chat for WP: – 2.5.2 OrderBumps: WooCommerce Checkout Offers: – 1.12.0 Query Monitor: – 3.11.1 Stripe Payment Plugin for WooCommerce: – 3.7.5 WooCommerce Pre-Orders: – 1.7.2 WooCommerce Product Recommendations: – 2.2.0 WooCommerce Shop as Customer: – 2.16 WP Disable: – 1.6.1 WP Hardening: – 1.2.6 WP Sheet Editor - Post Types (Premium): – 2.25.0 WP Sheet Editor - Taxonomy Terms Pro: – 1.7.2 WP Sheet Editor - WooCommerce Products (Premium): – 1.7.21 YITH Infinite Scrolling Premium: – 1.5.2 YITH WooCommerce Points and Rewards Premium: – 3.7.0 YITH WooCommerce Stripe Premium: – 3.2.0 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (5) ### Asset CleanUp Pro: Plugin Filtering: – 1.0 Code Profiler (mu-plugin): – 1.0 freesoul deactivate plugins [fdp]: – 1.9.4.1 Health Check Troubleshooting Mode: – 1.8.1 Object Cache Pro (MU): – 1.17.0 ### Settings ### API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Slug pre obchod: #6658 - /obchod Košík: #6659 - /kosik Pokladňa: #6660 - /pokladna Môj účet: #6661 - /moj-ucet Všeobecné obchodné podmienky: #6796 - /vseobecne-obchodne-podmienky ### Theme ### Name: shoptimizer Child Version: 1.0.0 Author URL: Child Theme: ✔ Parent Theme Name: Shoptimizer Parent Theme Version: 2.6.2 Parent Theme Author URL: https://www.commercegurus.com/ WooCommerce Support: ✔ ### Templates ### Overrides: shoptimizer-child/woocommerce/cart/cart.php verzia 3.8.0 je zastaralá. Verzia jadra je 7.0.1 shoptimizer-child/woocommerce/checkout/form-checkout.php shoptimizer-child/woocommerce/checkout/payment.php verzia 3.5.3 je zastaralá. Verzia jadra je 7.0.1 shoptimizer-child/woocommerce/checkout/review-order.php /home/763140.cloudwaysapps.com/gnfnrvdfxc/public_html/wp-content/plugins/twist/inc/public/templates/default.php Outdated Templates: ❌ Naučte sa ako aktualizovať ### WC Pages Translations ### Shop base: ✔ Cart: ✔ Checkout: ✔ My account: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2023-01-22 14:45:36 +01:00 Options: ✔ Notes: 21 Onboarding: completed ### Local Pickup Plus ### Status: Disabled Geocoding: – Pickup Locations: 1 Pickup Appointments: – Pickup Location Tax: ✔ Checkout Display: Pickup selection mode: per orderCart item handling mode: automatic groupingDefault cart item handling: ship items ### Action Scheduler ### Complete: 944 Oldest: 2023-01-02 11:41:12 +0100 Newest: 2023-01-21 16:01:09 +0100 Failed: 140 Oldest: 2022-10-13 03:20:19 +0200 Newest: 2023-01-21 01:47:22 +0100 Pending: 4 Oldest: 2023-01-21 16:02:09 +0100 Newest: 2023-01-25 03:00:00 +0100 ### Status report information ### Generated at: 2023-01-21 16:01:10 +01:00 ` ``` * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/#post-16404030) * Howdy [@drachires](https://wordpress.org/support/users/drachires/) * Given the high degree of customization at your store, the best way to isolate the issue is to start by creating a staging copy of the live site. * On that staging copy, first make sure that no server-side, or CDN, caching is enabled. Then, kindly follow the steps outlined below: 1. Temporarily switch your theme to [Storefront](https://woocommerce.com/storefront/?aff=10486&cid=1131038) or [Twenty Twenty](https://wordpress.org/themes/twentytwenty/) theme. 2. Try to reproduce the problem: Check whether you still encounter the issue! * If the problem is resolved, it’s a theme conflict. If not, continue to the next steps. 3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools). 4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step. 5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict. * For more detailed instructions, check out [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts). * **Tools to help with troubleshooting** * [Meks Quick Plugin Disabler](https://wordpress.org/plugins/meks-quick-plugin-disabler/) will remember what plugins you had active when you switch it back on. * You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin. * Please let us know how that goes. * Thread Starter [drachires](https://wordpress.org/support/users/drachires/) * (@drachires) * [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/#post-16405770) * Hello, * I cloned to staging, tried Troubleshooting mode (with plugin), used all tools to recalculate values, didnt work * Tried to do it for real, activated Storefront, deactivated all plugins besides of only Woocommerce, tried to regenerate everything, still the counts are wrong… * although when I open the category or attribute term in backend or frontend, I see all products that I should, but the count is wrong and also the category that has wrong count 0 isnt showed in shop pages (where I dynamically display categories with products in it) * Only way I see you can help me is to send you copy of my wp_posts table maybe * I will try to export and import products back, maybe it can help but I doubt it little bit, it also will not explain what was wrong * Thread Starter [drachires](https://wordpress.org/support/users/drachires/) * (@drachires) * [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/#post-16405804) * Also exporting and importing didnt help, something is weirdly broken … * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/#post-16412448) * Hi, * `Although products have those attribute terms, the total count of them in Products- >Attributes->”Specific attribute” is 0 for every term, although every term is added to 1 product.` * This is odd. * May I ask if you clear the site cache and clear the transients? Do those actions make a difference? * If you create a new attribute, is this working as expected? Or does the same wrong behavior is present? * Let us know what you find. * Thread Starter [drachires](https://wordpress.org/support/users/drachires/) * (@drachires) * [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/#post-16413031) * Okay so, I spent like years with finding something replicable and also being able to fix it, and I think I got to the bottom of the reasons why and how it is not working. And its still not fixed 100% * I was (and hopefully I will be still) using plugin Scalability Pro and there is definitely one problem … BUT … its somehow weird … maybe the problem is on both sides. * They have one function, that is said to be used for imports, I wasnt importing anything yet but still had it enabled because I didnt know its causing something bad … This is the function: [https://ibb.co/0sczXXM](https://ibb.co/0sczXXM) * The thing is … even when I disabled this option, deleted mentioned indexes, or even disabled the plugin, flushed Cache (although this has anything with frontend cache), flushed OP Cache, (I dont have redis, memcached or anything like that), used tool for recounting terms and other tools from woo to clear everything, NOTHING CHANGES …. I could disable all plugins besides of woocommerce, I could switch to default theme, and again try everything, still the count for term or category was zero (the products that were under those categories or had those terms was added before this procedures). * BUT in the point this option was disabled, and I added new product with that category, it finally recounted the count and it was correct … * My point is … * 1. You should definitely get to talk with that guy from Scalability Pro, he has great ideas, but obviously not perfect and dig to the bottom of this issue, so you can maybe implement few of his ideas * 2. You could probably check if the function to recount terms always works as it should, because now it still does not work for me although the Scalability Pro is disabled … I can just make it to recount term/category by adding new product with that category, with terms it will be worse, because there is many … because it still recounts only the used one … The point I want to also make here is that this issue is maybe not easily recognized by people because you never check if count of products has increased in backend, you just check if the product appears on frontend and its enough…. so maybe also other people has problem with recounting on demand but they didnt notice… * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/#post-16421198) * Hi there [@drachires](https://wordpress.org/support/users/drachires/) * Thank you for reaching back, with further information on this. * > BUT in the point this option was disabled, and I added new product with that > category, it finally recounted the count and it was correct … * From what I gather, this effectively verifies that the issue is with a plugin other than WooCommerce. * > 1. You should definitely get to talk with that guy from Scalability Pro, he > has great ideas, but obviously not perfect and dig to the bottom of this issue, > so you can maybe implement few of his ideas * Feel free to request new features and extensions and vote on existing suggestions on our official [feature request board](https://woocommerce.com/feature-requests/woocommerce?utm_medium=referral&utm_source=wordpress.org&utm_campaign=wp_org_repo_listing). Our Product teams regularly review requests and consider them valuable for product planning. * > 2. You could probably check if the function to recount terms always works as > it should, because now it still does not work for me although the Scalability > Pro is disabled […] The point I want to also make here is that this issue is > maybe not easily recognized by people because you never check if count of products > has increased in backend, you just check if the product appears on frontend > and its enough…. so maybe also other people has problem with recounting on > demand but they didnt notice… * As I understand, you are suggesting that a count verify method should be available, correct? That would another idea to add on our official [feature request board](https://woocommerce.com/feature-requests/woocommerce?utm_medium=referral&utm_source=wordpress.org&utm_campaign=wp_org_repo_listing). * I hope that helps! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Terms counting doesnt work’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 9 replies * 4 participants * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/) * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/terms-counting-doesnt-work/#post-16421198) * Status: resolved