Terrible support.

  • oscarssanchez

    (@oscarssanchez)


    1 year ago

    I hate to go against the reviews here, but support is not helpful.

    I couldn’t set up the plugin locally, provided the response from their API, they requested a video as well.

    I’m pasting the response I got from support after:

    Thanks for the video 😉

    In fact, it is a really strange behavior because I tested the API key on a local test website I have (a .local one), and it is working perfectly.

    Do you have another local website on which you could test it?

    At this point I decided to self support myself.

    I can’t help but think I lost my time speaking to a person who basically told me to reboot my machine, in IT terms. “Works on my local”. That’s great … for this support person I guess.

    I don’t recommend this plugin if you run into issues that require support to think about the problem at hand and not following a defined set of rules. Based on my experience you will lose time that could better be spent figuring it out by yourself.

Viewing 1 replies (of 1 total)
  • Plugin Author Weglot Translate Team

    (@remyb92)

    9 months ago

    Hi Oscar,

    Thanks for taking the time to leave a review. We’re truly sorry to hear that your experience with our support was frustrating.

    Following your message, we followed up privately several times with further suggestions (including specific debugging steps using Postman and PHP) and offered to investigate your local setup in more detail. Since we didn’t hear back, we weren’t able to continue troubleshooting with you — but we remain available and ready to help if you ever decide to revisit the issue.

    While local environments can sometimes introduce unique challenges, we always aim to provide thoughtful and flexible support — not just follow scripts. We’re sorry we fell short of that in your case and genuinely appreciate the feedback.

    You’re always welcome to reach out to us directly at [email protected] — we’ll be more than happy to assist.

    – The Weglot Team

Viewing 1 replies (of 1 total)

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