Terrible support for Pro version – Do not purchase

  • FailMuch

    (@failmuch)


    8 years, 7 months ago

    After a lot of research I bought the WP Touch Pro plugin. It didn’t work straight away (didn’t display ads, menu was working, etc.) It was starting to cost me money so I contacted customer support, who got back to me very quickly. I gave a guy called Christopher access to my site to see if he could fix it. That was almost 2 weeks ago.

    I’ve emailed their support team individually and collectively multiple times to see if this can be fixed before their 14 day money back guarantee expires. I’ve not received any response and the plugin still doesn’t work. I have no faith left in the app and would like my money back but there’s no on to contact.

    Avoid the Pro version of this app like the plague. I’m going to have to contact Visa, and tell them I’ve been ripped off to have any hope of getting my money back.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Dale Mugford

    (@dalemugford)

    8 years, 7 months ago

    As a co-founder, reading this is extremely disappointing for me. You’re likely someone who we could have made very happy, were we up to our usual standards in promptly replying and helping our customers.

    I could make excuses I suppose, but I definitely won’t. You won’t have to contact Visa— I’m tracking down your information and will handle a refund for you personally.

    My honest apologies— this is, in my opinion, one of the worst things a customer could say about us or our work. There’s no excuse for this poor lack of service, and all I can say is this will be an important review for us in making changes to ensure things like this don’t happen again.

    I’ve reached out via e-mail and we can follow-up together that way.

Viewing 1 replies (of 1 total)
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