Test email hangs (blank screen)

  • Resolved Genxgrl

    (@genxgrl)


    9 years, 3 months ago

    Hi,

    After configuring the plugin settings and creating credentials, granting permissions, etc. I have a green “connected” status, but when I try to send a test email, I just see a blank panel, the page keeps loading, and nothing happens. No error message, it just never completes. I have spent so much time revoking access and re-doing, trying the SSL option rather than TLS, tried port 2525, nothing changes. I still get this hanging behavior when trying to send a test email.

    The website has a valid SSL certificate.

    Can you help me troubleshoot? Thank you so much for any help you can give.

    OS: Linux oregano 2.6.32-042stab120.3 #1 SMP Thu Oct 20 18:18:21 MSK 2016 x86_64
    PHP version: 7.0.15
    WordPress version: 4.7.2
    WordPress multisite: No
    openssl: Available
    allow_url_fopen: Enabled
    stream_socket_client: Available
    fsockopen: Available
    cURL: Available
    cURL Version: 7.29.0, NSS/3.21 Basic ECC

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Genxgrl

    (@genxgrl)

    9 years, 3 months ago

    I also checked the server error logs and found these. The host is Websavers.

    Error code 503
    POST /wp-admin/options-general.php?page=gmail-smtp-settings&action=test-email HTTP/1.0

    and

    (70007)The timeout specified has expired: AH01075: Error dispatching request to :, referer: https :// mywebsite.com/wp-admin/options-general.php?page=gmail-smtp-settings&action=test-email

    • This reply was modified 9 years, 3 months ago by Genxgrl.
    Plugin Author Noor Alam

    (@naa986)

    9 years, 3 months ago

    Hi, Did you actually contact your host to make sure that port 587 and 465 are open? is port 2525 the default port on your server?

    Thread Starter Genxgrl

    (@genxgrl)

    9 years, 3 months ago

    Hi and thanks for answering. Yes I did make sure those ports are open.

    I eventually uninstalled and am using a different SMTP plugin (Postman) which worked for me out of the box with its default configuration settings.

    I’ll be happy to try Gmail SMTP again on another project in the future. Thanks again for responding.

    Thread Starter Genxgrl

    (@genxgrl)

    9 years, 3 months ago

    Ah, I was mistaken in my last response and I would like to correct my answer in case it helps anyone else. The host is blocking access to the SMTP ports (25/465/587). The other plugin must be working because it can deliver via HTTPS if it can’t use SMTP. It seems to be successfully using port 443 with the Gmail API via HTTPS.

    My apologies for the incorrect answer, and many thanks again for your response.

Viewing 4 replies - 1 through 4 (of 4 total)

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