Title: Test frame failed Last modified: August 22, 2016 --- # Test frame failed * Resolved [BClifton](https://wordpress.org/support/users/omegadm/) * (@omegadm) * [11 years, 8 months ago](https://wordpress.org/support/topic/test-frame-failed/) * Obtained access keys for a specific user at [https://console.aws.amazon.com/iam/home](https://console.aws.amazon.com/iam/home) but but get accessed denied message for test: * AWS.InvalidAccount: Your AccessKey Id is not registered for Product Advertising API. Please use the AccessKey Id obtained after registering at [https://affiliate-program.amazon.com/gp/flex/advertising/api/sign-in.html](https://affiliate-program.amazon.com/gp/flex/advertising/api/sign-in.html). * Tried US and UK countries, but same result. * It appears Amazon has changed their api access format recently requiring a specific user to be setup, rather then allowing root access. Could that be the problem? * [https://wordpress.org/plugins/scrapeazon/](https://wordpress.org/plugins/scrapeazon/) Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [jhanbackjr](https://wordpress.org/support/users/jhanbackjr/) * (@jhanbackjr) * [11 years, 8 months ago](https://wordpress.org/support/topic/test-frame-failed/#post-5329911) * Hello, omegadm. * Thanks for using ScrapeAZon. Unfortunately, the Amazon Product Advertising API currently only supports access by using the root access key/secret key. Therefore, user-specific access keys will not work. * Here’s an Amazon Developer Forums thread on the subject: [https://forums.aws.amazon.com/message.jspa?messageID=289929#289929](https://forums.aws.amazon.com/message.jspa?messageID=289929#289929) * And here’s the current list of Amazon services that support IAM (or user-specific keys): [http://docs.aws.amazon.com/IAM/latest/UserGuide/Using_SpecificProducts.html](http://docs.aws.amazon.com/IAM/latest/UserGuide/Using_SpecificProducts.html) * Hope that helps! Let me know if I can be of further assistance. * James * Thread Starter [BClifton](https://wordpress.org/support/users/omegadm/) * (@omegadm) * [11 years, 8 months ago](https://wordpress.org/support/topic/test-frame-failed/#post-5329938) * Thanks for update James * It is actually not obvious how to obtain the root keys – Amazon puts up a big warning message saying you should create individual user access and says you should delete the root keys asap. * see: [http://www.advanced-web-metrics.com/aws.png](http://www.advanced-web-metrics.com/aws.png) * So the root secret key is not available. The plugin settings are now: Access Key – root-key secret key – from IAM user * And the plugin naturally does not work with this. How can I proceed from here? * Best regards, Brian * Plugin Author [jhanbackjr](https://wordpress.org/support/users/jhanbackjr/) * (@jhanbackjr) * [11 years, 8 months ago](https://wordpress.org/support/topic/test-frame-failed/#post-5329945) * Hi, Brian. * A while back, Amazon actually restricted the ability to retrieve the root secret key after you first create it. That means you can only view/copy it at its initial creation and you cannot retrieve it after that. The only thing you can do at that point is generate a new root access key/secret key combination. * Upon creation, you should be able to view and copy the new root secret key one time. * I remain hopeful that someday the Product Advertising API will support IAM users. * Thanks again for trying ScrapeAZon and let me know if I can be of further assistance. * James * Thread Starter [BClifton](https://wordpress.org/support/users/omegadm/) * (@omegadm) * [11 years, 8 months ago](https://wordpress.org/support/topic/test-frame-failed/#post-5329951) * OK, recreated the root keys (saved!) and the plugin Test frame page is working. * Unfortunately my actual page does not load any reviews for the following insert: [ scrapeazon asin=”1118168445″ width=”500″ height=”400″ border=”false” country=” us”] * I have also tried different country codes… * Any help/pointers much appreciated * Brian * Plugin Author [jhanbackjr](https://wordpress.org/support/users/jhanbackjr/) * (@jhanbackjr) * [11 years, 8 months ago](https://wordpress.org/support/topic/test-frame-failed/#post-5329954) * Hi, Brian. * The shortcode you pasted above actually worked for me in my test environment. I see a frame containing 38 reviews, the first of which is a five-star with the subject line of “Must Read for Online Marketing Professionals,” * You might try going to `Settings > ScrapeAZon > Performance` and clearing the ScrapeAZon cache. If you tested the shortcode prior to having the correct keys configured, ScrapeAZon might have cached blank or incorrect data. * Let me know if that helps. * James * Thread Starter [BClifton](https://wordpress.org/support/users/omegadm/) * (@omegadm) * [11 years, 8 months ago](https://wordpress.org/support/topic/test-frame-failed/#post-5329957) * That worked 🙂 * I think it would be worth your time i.e. less support email like this(!) if you added a little documentation around the process required to get the keys working. * Many thanks for your help. Brian * Plugin Author [jhanbackjr](https://wordpress.org/support/users/jhanbackjr/) * (@jhanbackjr) * [11 years, 8 months ago](https://wordpress.org/support/topic/test-frame-failed/#post-5329960) * Hi, Brian. * No problem at all, and I will absolutely take that under advisement. * Thanks again for using ScrapeAZon! * James Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Test frame failed’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/scrapeazon_6694ff.svg) * [ScrapeAZon](https://wordpress.org/plugins/scrapeazon/) * [Frequently Asked Questions](https://wordpress.org/plugins/scrapeazon/#faq) * [Support Threads](https://wordpress.org/support/plugin/scrapeazon/) * [Active Topics](https://wordpress.org/support/plugin/scrapeazon/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/scrapeazon/unresolved/) * [Reviews](https://wordpress.org/support/plugin/scrapeazon/reviews/) * 7 replies * 2 participants * Last reply from: [jhanbackjr](https://wordpress.org/support/users/jhanbackjr/) * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/test-frame-failed/#post-5329960) * Status: resolved