Title: The base functionality isn’t working?
Last modified: October 2, 2019

---

# The base functionality isn’t working?

 *  Resolved [andyrcwrcm](https://wordpress.org/support/users/andyrcwrcm/)
 * (@andyrcwrcm)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/the-base-functionality-isnt-working/)
 * Hi,
 * For Email Blacklist I’ve got:gmail.com
    And for Error Message I’ve got:blocked
 * But this doesn’t seem to change the functionality on the front-end. I can still
   submit emails from gmail addresses and the “blocked” message is nowhere to be
   found.
 * Please see [https://drive.google.com/drive/folders/1n-WvdqgU11buqcH2yGcMhl12c-dXPaF3?usp=sharing](https://drive.google.com/drive/folders/1n-WvdqgU11buqcH2yGcMhl12c-dXPaF3?usp=sharing)
   for a visual.
 * Thanks,
 * Andy
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fthe-base-functionality-isnt-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Hall](https://wordpress.org/support/users/hallme/)
 * (@hallme)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/the-base-functionality-isnt-working/#post-11994746)
 * Hello Andy,
 * So the issue is that form on that page is actually an embedded HubSpot form and
   not a [Gravity Form](https://www.gravityforms.com/)
 * This plugin only works with Gravity Forms to extended it’s capabilities to black
   list email domains from being used in email fields.
 * You would need to install the gravity forms plugin and rebuild the form with 
   that to get it to work properly.
 * Also as you would still want to keep the HubSpot features you can install the
   [Gravity Forms HubSpot add-on](https://www.gravityforms.com/add-ons/hubspot/)
   to make sure the data from the form flows from your site to your HubSpot account.
 * Please let us know if you have any other questions.
 *  Thread Starter [andyrcwrcm](https://wordpress.org/support/users/andyrcwrcm/)
 * (@andyrcwrcm)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/the-base-functionality-isnt-working/#post-11996114)
 * Hi,
 * – Thanks for the clarification and sorry about the oversight. I popped the 36
   character form id into HubSpot and it returned the form. What’s odd is that I
   had a freelance developer lengthen the default message box and he only had access
   to the WordPress dashboard and not the HubSpot account so I just assumed that
   this one form was a Gravity Forms one unlike the HubSpot pop-up ones that we 
   use all over the site.
 * I’m guessing that it’s sort of like hybrid deal where our Gravity Forms Contact
   Us form takes care of the visual aspect of the form while HubSpot is really handling
   the data?
 * Thanks!
 * Andy
    -  This reply was modified 6 years, 8 months ago by [andyrcwrcm](https://wordpress.org/support/users/andyrcwrcm/).
    -  This reply was modified 6 years, 8 months ago by [andyrcwrcm](https://wordpress.org/support/users/andyrcwrcm/).
 *  Plugin Author [Hall](https://wordpress.org/support/users/hallme/)
 * (@hallme)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/the-base-functionality-isnt-working/#post-12050196)
 * Hey Andy, Yes, that would be correct. Gravity Forms would handle the form and
   then pass on the submitted data to HubSpot.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘The base functionality isn’t working?’ is closed to new replies.

 * ![](https://ps.w.org/gravity-forms-email-blacklist/assets/icon-256x256.png?rev
   =2888656)
 * [Gravity Forms Email Blacklist](https://wordpress.org/plugins/gravity-forms-email-blacklist/)
 * [Support Threads](https://wordpress.org/support/plugin/gravity-forms-email-blacklist/)
 * [Active Topics](https://wordpress.org/support/plugin/gravity-forms-email-blacklist/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gravity-forms-email-blacklist/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gravity-forms-email-blacklist/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Hall](https://wordpress.org/support/users/hallme/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/the-base-functionality-isnt-working/#post-12050196)
 * Status: resolved