Title: The button doesn´t work Last modified: August 21, 2016 --- # The button doesn´t work * [jagarcia](https://wordpress.org/support/users/jagarcia/) * (@jagarcia) * [12 years, 8 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/) * Hello, I´ve installed the MailChimp plugin on my blog. There are readers of my blog who have been unable to subscribe to my newsletter because the button doesn´t work in their browser. It’s weird because in my computer if I can. How I can solve it? Regards, Javier * [http://wordpress.org/plugins/mailchimp/](http://wordpress.org/plugins/mailchimp/) Viewing 10 replies - 1 through 10 (of 10 total) * [mc_tak](https://wordpress.org/support/users/mc_tak/) * (@mc_tak) * [12 years, 8 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164718) * Hey Javier, * While I’m not aware of any direct browser conflicts with the subscribe button, I’d be happy to see if I can test it a bit on my end as well. Would you be able to provide me with a link to your site, as well as what specific browsers (and versions, if possible) your users are reporting having issues clicking the subscribe button with? * Thread Starter [jagarcia](https://wordpress.org/support/users/jagarcia/) * (@jagarcia) * [12 years, 8 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164724) * Hello, * Thank´s for your answer. Is a bit strange because sometimes in my browser works, but sometimes not. Yesterday I tested in other PC and doesn´t work. * My users reporting issues with chrome (most of them), but with Mozilla and Internet Explorer too. Sorry but i don´t know the version. * My blog is [http://www.siempreconalgoenlacabeza.com](http://www.siempreconalgoenlacabeza.com). * Thanks a lot. This pluging is very important for my bussines * Regards, Javier * [rlharding](https://wordpress.org/support/users/rlharding/) * (@rlharding) * [12 years, 7 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164730) * jagarcia, I posted in another thread about the same issue just a few minutes ago. * I had the same problem but, while it seems that the subscribe button isn’t working I did actually get the confirmation email. It seems that the fields remain filled and the subscribe button ‘does nothing’ even though it actually has entered the info on your list and sent out the confirmation email.This is what I was told by support this morning. Hope it helps. * > To clarify a bit, the signup form that is on your website won’t refresh once > a user has hit the subscribe button, so the email address and name information > will display until the page is reloaded or it is cleared manually. That being > said, the form is working but it appears that there may be some conflicts caused > by the code of the site that is not allowing the signup confirmation page to > appear as it should. > We offer the signup form code as a kind of ‘as-is’ option > for our users. Once we release the code, it’s difficult for us to influence > how that is going to work in all environments (we do test it thoroughly, however, > to verify function across as many major browsers/environments as possible). > The code and it’s styles may need to be tweaked a bit to fit with the existing > site and code. We can work to correct any endemic or ongoing issues with the > form itself , but we are unable to account for every site’s proprietary needs. > That being said, once the signup form code is placed within your site’s environment, > there are several variables that come into play that can effect the form’s > look and function that may need to be investigated a bit further. Your web > designer or developer would be the best contact for that kind of help. * [mc_tak](https://wordpress.org/support/users/mc_tak/) * (@mc_tak) * [12 years, 7 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164735) * Hey all, * [@rlharding](https://wordpress.org/support/users/rlharding/), can you clarify whether the issues you were seeing were while using the MailChimp embed code or when using the MailChimp WordPress plugin? I noticed in your reply in the other thread that you mentioned having just installed the plugin, so just looking to clarify the scope of the issue that you’re seeing. * [@jagarcia](https://wordpress.org/support/users/jagarcia/) In testing in Chrome, FF, IE10, and IE9, I was able to successfully enter an email address into the form and submit the form. After each submission, I successfully saw the success message on the page, as well as received an opt-in confirmation email, so unfortunately I wasn’t able to replicate the behavior on my end. * So that we can test a bit further, can you provide us a bit more information with how you’re testing and what you’re seeing? For example, when testing, are you clicking the submit button or hitting the enter key after inputting your email address? Also, are there any active plugins on the browsers that you’ve been testing with which they all share? When you submit the form, can you confirm whether you’re receiving the opt-in confirmation email in your email address’s inbox? Is the issue moreso that you’re not seeing the success message appear each time you submit an email address? * Look forward to hearing back! * [rlharding](https://wordpress.org/support/users/rlharding/) * (@rlharding) * [12 years, 7 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164736) * Hi mc_tak, the issues were while using the embedded code. * I thought I had issues with the plugin as well but they cleared up when I figured out I needed to stay logged on to mailchimp within the plugin for the subscriptions to actually register.. * [mc_tak](https://wordpress.org/support/users/mc_tak/) * (@mc_tak) * [12 years, 7 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164740) * Thanks for the reply and clarification! To avoid any confusion, the embed code form and plugin form operate a bit differently on the back-end, so we’ll want to avoid mixing up issues between the two too much, since there’s a lot of different factors that can play uniquely into both types of forms. * For your latter comments, glad to hear you were able to resolve the issues with the plugin form. And yep yep, the plugin will have to remain connected to the MailChimp account that you’d like your forms to be tied to in order for the list subscriptions to go through successfully, as that connection is vital for the workings of the plugin. * If you have any additional questions or concerns, please let us know! * -tk * Thread Starter [jagarcia](https://wordpress.org/support/users/jagarcia/) * (@jagarcia) * [12 years, 7 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164743) * Hello, * In last days the plugin works right. I reinstalled yhe plugung and I think that works ok. * If i have problems again i come back to this forum. * Thanks a lot, Javier * [mc_tak](https://wordpress.org/support/users/mc_tak/) * (@mc_tak) * [12 years, 7 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164744) * Awesome, glad to hear. Please do! * -tk * [TaraMarcinkowskiND](https://wordpress.org/support/users/taramarcinkowskind/) * (@taramarcinkowskind) * [12 years, 7 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164751) * Hi there, * I am having trouble with the plugin. When the email and name are entered, then the subscribe button is clicked, nothing happens. The button doesn’t confirm that subscription has been accepted when clicked on, but the email will arrive confirming subscription. * I tried this with the following web browsers: CHROME Version 30.0.1599.101 m AND INTERNET EXPLORER 10.0.9200.16721 AND MOZILLA ANDROID MOBILE AND CHROME ANDROID MOBILE * I tried logging in and out of the plugin and deleting plugin and re-installing with no success. * If you can help me resolve this, that would be great 🙂 Thank you! * [mc_tak](https://wordpress.org/support/users/mc_tak/) * (@mc_tak) * [12 years, 7 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164754) * Hey Tara, * Thanks for posting. Would you be able to post a link to your site with the active plugin form so that I can try and replicate the behavior on my end? Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘The button doesn´t work’ is closed to new replies. * ![](https://ps.w.org/mailchimp/assets/icon.svg?rev=3156997) * [Mailchimp List Subscribe Form](https://wordpress.org/plugins/mailchimp/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp/reviews/) * 10 replies * 4 participants * Last reply from: [mc_tak](https://wordpress.org/support/users/mc_tak/) * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/the-button-doesnt-work/#post-4164754) * Status: not resolved