The invoice is displaying an unexpected code.

  • Resolved edwardcheungecrepay

    (@edwardcheungecrepay)


    1 month, 1 week ago

    When the plugin was updated to 4.9.2, the invoice amount display area was showing unexpected code: [wfte_product_table_additional_info_label] [wfte_product_table_additional_info_value]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter edwardcheungecrepay

    (@edwardcheungecrepay)

    1 month, 1 week ago

    We have disabled tax items in the WooCommerce we are using. In the preview of the settings area, these two codes are correctly not displayed, and the tax option is disabled (i.e., it cannot be modified to show/hide). However, these two codes appear when exporting and when generating orders.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 month, 1 week ago

    Hi @edwardcheungecrepay,

    Thanks for reaching out.

    We understand your concern. Kindly let us know if you are using any third-party Gift Card plugin on your site. Additionally, to help us investigate the issue further, please share your WooCommerce System Status Report (WooCommerce → Status → System Status → Get system report) so we can better review your system environment.

    Kindly make sure to mask any sensitive information before sharing the details. If you have any privacy concerns, you can share the requested information via this link.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 month ago

    Hi @edwardcheungecrepay,

    We were able to identify and have fixed the issue in the latest plugin release 4.9.3. Let us know if you encounter any further issues. Thanks again for bringing this to our attention!

Viewing 3 replies - 1 through 3 (of 3 total)

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