Missy a11n
(@m155y5)
Automattic Happiness Engineer
Hi @may77 –
Can you please confirm that you’ve followed the steps here for enabling Apple Pay via your Stripe account?
https://docs.woocommerce.com/document/stripe/#section-8
Also, please note that Payment Request buttons will only show on mobile when there is a saved payment card and with all the permissions (Location optional) allowed for Google Play services. So you’ll want to ensure that you’re testing with an account that has that set up.
If you’d like to share a link to your site, we are happy to take a look!
Thread Starter
may77
(@may77)
Hi @m155y5 !
Thanks for answering!
Yes, I have done it by following the steps.
I have done it on two different websites with different stripe accounts and the same thing happens to me in both.
I don’t know what can happen …
Thank you!
Good day!!
Missy a11n
(@m155y5)
Automattic Happiness Engineer
Hi @may77 – I think the next step may be a conflict test.
Sometimes when something goes awry like this, it can be traced to a plugin or theme conflict.
Here are some troubleshooting steps you can take to resolve this issue:
1.) To begin, please make sure that your theme and all plugins are up to date.
2.) Try to deactivate all the plugins except for WooCommerce to see if the issue persists. If the problem goes away, re-activate and test each plugin to see if you can determine which plugin the problem originates from.
3.) If the above does not resolve the issue, try switching your theme to the Storefront theme (https://woocommerce.com/storefront/) and see if it works correctly. If it does, you’ll want to contact your theme’s developers and see if they have a fix/update.
If the above steps don’t resolve the issue, please feel free to send us your System Status Report to help us troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.
Thread Starter
may77
(@may77)
Hi @m155y5!! Thanks for your answers.
I have followed all the steps and the buttons are still not showing.
In the API, in stripe, it shows this error:
{
“error”: {
“code”: “resource_missing”,
“doc_url”: “https://stripe.com/docs/error-codes/resource-missing”,
“message”: “No such customer: cus_Gj7X4Fuv9O4UcS”,
“param”: “customer”,
“type”: “invalid_request_error”
}
}
I have configured Stripe as I always do and it has never given me this problem.
Please help!
Thank you!
Greetings!
Plugin Support
slash1andy
(@slash1andy)
Automattic Happiness Engineer
Hey again!
Sorry for the delay in response.
Most often when we see that error/debug message it’s because a test card was saved with a user (most often your user account), and now you’ve went to a live mode but the customer/source is still saved and linked with the staging/testing mode of Stripe.
You will need to clear all saved cards in the account, and you can also test with another account to see if it’s account specific (as it sounds like from the message).
Hopefully that helps! Have a great one!
Plugin Support
slash1andy
(@slash1andy)
Automattic Happiness Engineer
Hey there!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
