Title: The plugin does not work
Last modified: March 1, 2020

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# The plugin does not work

 *  Resolved [kirstudio14](https://wordpress.org/support/users/kirstudio14/)
 * (@kirstudio14)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-45/)
 * I installed the plugin on the site, it does not work. .Png files do not go to
   webP
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fthe-plugin-does-not-work-45%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-45/#post-12495454)
 * Hi [@kirstudio14](https://wordpress.org/support/users/kirstudio14/),
 * Thank you for your message. I will try to help you.
 * Nice to meet you.
 * Have you read the FAQ plugins and other threads in the support forum?
 * The FAQ contains information about what information I need when someone adds 
   a new thread in the technical support section. Without this information, it cannot
   help you. Having the complete information I can help better and faster, and I
   think you and I care about it.
 *  Thread Starter [kirstudio14](https://wordpress.org/support/users/kirstudio14/)
 * (@kirstudio14)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-45/#post-12495462)
 * I did not read FAQ
    I don’t speak English – and for me the problem is to learn
   FAQ in English
 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-45/#post-12495466)
 * [@kirstudio14](https://wordpress.org/support/users/kirstudio14/), please try 
   using a translator. I will try to understand me – how can I help you without 
   any information?
 * You’ve added a one-star review saying that the plug-in is not working. Please
   understand that the plugin is built by the community. Thanks to their comments
   I can create a better plugin. But alone, I can’t check it in all conditions.
 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-45/#post-12495467)
 * [@kirstudio14](https://wordpress.org/support/users/kirstudio14/), are you able
   to provide me with data for your website so that I can check everything myself?
 * If you have a problem reading the FAQ, this is probably the only possible solution.
 *  Thread Starter [kirstudio14](https://wordpress.org/support/users/kirstudio14/)
 * (@kirstudio14)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-45/#post-12495469)
 * Okey
 * If, in the future you will need help with the translation. I will try to help.
   I will change my leave to 5 stars
 *  Thread Starter [kirstudio14](https://wordpress.org/support/users/kirstudio14/)
 * (@kirstudio14)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-45/#post-12495472)
 * I will try to cope with the setting myself
    I will study the section FAQ Thank
   you!
 *  Plugin Author [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * (@mateuszgbiorczyk)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-45/#post-12495475)
 * In case of problems please contact me again. I am happy to help, but you must
   know that you need detailed information for this.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘The plugin does not work’ is closed to new replies.

 * ![](https://ps.w.org/webp-converter-for-media/assets/icon-256x256.png?rev=2636288)
 * [Converter for Media - Optimize images | Convert WebP & AVIF](https://wordpress.org/plugins/webp-converter-for-media/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/webp-converter-for-media/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/webp-converter-for-media/)
 * [Active Topics](https://wordpress.org/support/plugin/webp-converter-for-media/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/webp-converter-for-media/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/webp-converter-for-media/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [Mateusz Gbiorczyk](https://wordpress.org/support/users/mateuszgbiorczyk/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/the-plugin-does-not-work-45/#post-12495475)
 * Status: resolved